Gaming Manager
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Job Summary
Royal Hotel
Royal Hotel is seeking an experienced and responsible Gaming Manager to join our team. We are looking for someone with strong leadership skills excellent customer service and sound knowledge of gaming operations within a hotel/pub environment.
Key Duties
- Manage the daily operations of the gaming room
- Supervise train and support gaming and venue staff
- Ensure excellent customer service is delivered to patrons
- Monitor gaming machine operations cash handling payouts and reconciliations
- Maintain compliance with all gaming liquor AML/CTF responsible gambling WHS and venue policies
- Ensure responsible conduct of gambling practices are followed at all times
- Handle customer enquiries complaints and incidents professionally
- Monitor gaming room presentation cleanliness and customer experience
- Assist with staff rostering performance and training requirements
- Prepare reports relating to gaming operations revenue incidents and compliance
- Work closely with senior management to improve venue performance
Requirements
Applicants must have:
- Relevant experience in gaming operations gaming supervision or venue management
- Strong knowledge of gaming compliance and responsible gambling requirements
- Current RSA and RCG/RSG certification or ability to obtain
- Strong leadership communication and customer service skills
- Good cash handling reporting and problem-solving abilities
- Ability to work evenings weekends and public holidays as required
- Experience in a hotel club pub or hospitality venue will be highly regarded
Benefits
- Full-time stable employment
- Supportive hotel team environment
- Opportunity to work in a busy and established venue
- Career growth and management development opportunities
- Competitive salary package
How to Apply
Please submit your resume and cover letter outlining your relevant gaming management experience.
Required Skills:
AQF Certificate III in Baking or equivalent qualification OR minimum 35 years relevant commercial baking experience At least 2 years post-qualification or equivalent industry experience Proven experience in artisan and commercial bread production Strong understanding of dough fermentation baking processes and quality control Ability to work early mornings weekends and under pressure Reliable punctual and able to work independently and as part of a team.
