Client Services Officer

Client Services Officer (CSO) (Coordinator) Disability (SIL/SDA)

About Us

Sapphire Support is a well-established and growing provider in the disability sector specialising in Supported Independent Living (SIL) and Specialist Disability Accommodation (SDA).

With a team of approximately 80 staff we are focused on delivering consistent high-quality support to our participants while maintaining strong systems clear structure and a positive team culture.

About the Role

We are seeking an experienced and proactiveClient Services Officer (CSO)- (Our name for a Coordinator)to join our Head Office team.

This role is similar to a Service Coordinator and plays a key part inmanaging participant services supporting Team Leaders and ensuring the effective day-to-day operation of our houses.

You will work closely with the Operations Manager and leadership team to ensure services are delivered to a high standard while maintaining strong communication with stakeholders.

This is ahands-on operational role that requires a high level of organisation consistent follow-up with team members under your supervision and the ability to manage people confidently.

This role will suit someone who is structured accountable and comfortable taking ownership of both service delivery and team performance.

Key Responsibilities

• Manage participant services across allocated houses
• Maintain strong communication with participants families and stakeholders
• Work closely with Team Leaders to support staff and house operations
• Conduct stakeholder meetings (approx. every 8 to 10 weeks)
• Facilitate toolbox meetings within houses (approx. every 6 weeks)
• Meet with Team Leaders fortnightly to review house performance
• Provide structured fortnightly reports to the Operations Manager (cc: CEO)
• Ensure documentation communication and service delivery standards are maintained

About You

To be successful in this role you will:

• Have experience in theNDIS / disability sector(Service Coordinator or similar) we are looking for an experienced person
• Be highly organised with strong attention to detail
• Have excellent communication and stakeholder management skills
• Be confident working across multiple priorities and houses
• Be a strong team player who supports others
• Be proactive reliable and solutions-focused

We are also looking for someone who brings apositive upbeat personality and a good sense of humour this is a people-focused role and the ability to build strong relationships while maintaining a light professional approach is highly valued within our team.

At Sapphire Support our approach to communication is simple:

We believe in positive and constructive communication at all times we leave the drama for actors on the stage.

If you thrive in a professional respectful and solutions-focused environment you will fit well within our team.

On-Call Requirement

As part of our operational leadership team this role participates in anon-call roster providing support outside of standard business hours.

The on-call roster operates on a7-day rotation approximately every 5 weeks and includes responsibility for supporting staff with operational matters as required.

As amedium-sized provider on-call activity is generally manageable and primarily relates to staff availability matters such as sick calls supported by clear internal processes.

Agenerous on-call allowanceis provided in recognition of this responsibility. (Above the nominated Salary amount)

This requirement is standard within our sector and we are seeking someone who is comfortable and experienced in working within an on-call environment.

What We Offer

• Competitive salary package
• Fully maintained company vehicle
• Individual and company performance bonus structure aligned to overall company performance and profitability at the end of the financial year
• Stable full-time position within a respected organisation
• Modern office environment in Mooloolaba (Your own office)
• Strong systems and tools to support your role
• A supportive and collaborative team culture
• The opportunity to make a meaningful impact in participant outcomes

How to Apply

Please submit yourresume and cover letteraddressing key criteria.

All applications and enquiries will be treated in thestrictest confidence.

If you would like to have aconfidential discussion about the role prior to applying the CEO is happy to speak with suitable candidates. On reach out via Email the CEO will make phone contact on suitable applicants.

Paul Freebody CEO