Dispute Support Officer

Dispute Support Officer

Clerk Grade: 3/4

Annual Salary Range: $87199 - $95482 plus superannuation

Employment Type: Full-time fixed-term position ending 30 June 2027

Location: Darlinghurst Sydney

The NSW Personal Injury Commission (Commission) is lookingfor a Dispute Support Officer to join our team in the Registry & DisputesDirectorate.

Benefits

• Genuinely flexible working arrangements.
• State of the art offices in Darlinghurst.
• Excellent career development and learning development opportunities.
• Regular weekly office attendance is required.

About Us

The Personal Injury Commission(Commission) resolves disputes between people injured in motor accidents andworkplaces in NSW insurers and employers.

The Commission is an independentstatutory tribunal within the New South Wales justice system committed toproviding a transparent and independent dispute resolution service.

Resolving disputes justly andefficiently in the shortest time frame is a priority for the Commission. Wework with all parties (injured persons insurers and employers whererelevant) to discuss ways of achieving this.

The Commission exercisesfunctions in two divisions the Motor Accidents Division and the WorkersCompensation Division. You can read more about the PIChere

As notedabove although the Commission is an independent Tribunal the staff who work in theTribunal are employed by Department of Customer Service.

Understand more about the Department of Customer Service here

Your responsibilities will include:

• Reviewing and managing a portfolio of disputes with well-defined pathways using a digital case management system.
• Provide a range of quality support and customer service to ensure dispute resolution applications are actioned accordingly.
• Communicating with injured people lawyers insurers and decision makers about the matters in your portfolio.
• Proactively managing your caseload to ensure cases are kept on track and on time.
• Applying the legislation rules and guidelines in all your cases.
• Participating in our program of continuous improvement and learning.
• For more information on the role and its accountabilitiesclick here to view the role description.

About you:

• A collaborator who thrives in a supportive team environment.
• Experienced in digital case management or customer management systems.
• Passionate about providing first class customer service.
• A background in case management specialising with complaints disputes or insurance.
• Can think outside the box to solve complex problems.
• Meticulous and process driven.

If youwant to be part of this forward thinking innovative team that thrive inchallenging the status quo we would love to hear from you!

What we need from you:

To start your journey towards becoming our Disputes Support Officer please clickon the link below and attach your resume (max 5 pages) and cover letter (max 2pages).

A talent pool may be created from thisrecruitment process to fill future ongoing and temporary opportunities

Please note candidates invited to interview will be required to complete additional assessments

Salary Grade 3/4 with the base salary for this role starting at $87199 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Meg Rapley via

Visit the Capability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 10 August 2026 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service digital transformation and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates including individuals with disability. If you require an adjustment during the recruitment process including alternate formats or have questions about the support available please contact Talent Operations onor .

For more information please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Required Experience:

Unclear Seniority