Charter Services Coordinator

• Full Time Opportunity Bundoora Base
• Join a Safety-First Values-Led Organisation
• Build Your Career with a Growing Business

Deliver Exceptional Customer Experiences Every Day

Its an exciting time to join Dysons.

Dysons is a proud family-owned bus operator with a strong presence throughout Victoria and Southern New South Wales. For more than 70 years we have connected communities through safe reliable and high-quality passenger transport services.

Due to continued growth we are seeking an enthusiastic and customer-focused Charter Services Coordinator to join our Commercial team.

This is an exciting opportunity for someone who thrives in a fast-paced environment enjoys building strong customer relationships and is passionate about delivering an exceptional customer experience.

The Role

As the first point of contact for charter and contracted transport enquiries you will play a key role in creating positive customer experiences working collaboratively with internal teams to coordinate bookings prepare quotations and ensure every customer interaction is professional responsive and solutions-focused.

This role combines customer service administration and operational coordination requiring someone who is highly organised detail-oriented and able to manage multiple priorities in a dynamic environment.

What Youll Be Doing

• Deliver exceptional customer service across all customer enquiries and bookings
• Support customers to identify tailored transport solutions that meet their needs
• Prepare accurate quotations and coordinate charter and contracted transport bookings in line with operational requirements
• Maintain accurate booking customer and operational information across internal systems
• Provide administrative support across reporting invoicing and related commercial coordination activities
• Build strong customer relationships through timely follow up and issue resolution
• Identify new customer opportunities and support networking and customer engagement initiatives
• Work collaboratively with operational teams to ensure seamless service delivery

What Were Looking For

• Demonstrated experience managing end-to-end reservations bookings or customer coordination activities
• A strong customer service mindset with a genuine passion for creating positive customer experiences
• Excellent communication skills with the ability to keep customer informed
• Strong organisational skills with the ability to manage competing priorities
• High attention to detail with strong administrative accuracy
• Strong computer literacy with the ability to quickly learn new systems and platforms
• Demonstrated initiative problem-solving capability and a proactive approach to work
• Ability to work effectively in a collaborative team environment
• Experience within transport tourism hospitality or service based industries will be highly regarded

Why Join Dysons

• Be part of a respected and growing business
• Supportive team environment with strong values and leadership
• Opportunity to build your career within the transport industry
• Work with a business committed to safety service and community connection
• Access to a range of benefits including corporate discounts and employee wellbeing initiatives

If you are passionate about customer service and enjoy creating seamless customer experiences we would love to hear from you.