Assurance Technical Support Officer
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
If youre organised proactive comfortable working independently and keen to keep learning as technologies evolve - all while providing a calm confident support experience wed love to see you apply!
This is a permanent full-time position.
Excited to grow your career
We value our talented employees and whenever possible strive to help one of our team to grow professionally.
Our people make all the difference in our success.
Lets talk about you!
Strong organisation and timemanagement skills
Knowledge of telco technologies (e.g. Hosted PABX MPLS Cisco FortiGate
Clear and confident communication skills
Ability to troubleshoot using the OSI model
A proactive approach to problemsolving and leadership
Confidence working independently and collaboratively
A willingness to learn quickly and adapt to new technologies
Techcurious customer mindset - Loves to help people and not afraid to dive into the tech behind the scenes to make things work better
How will you support our Why
Deliver frontline diagnostics classification and issue resolution
Meet customer service standards and callhandling targets
Respond to technical support requests via phone and digital channels
Identify customer needs through effective questioning and product analysis
Troubleshoot and resolve technical and nontechnical service issues in line with SLAs
Investigate faults using internal and external resources
Work collaboratively with teams across the business
Support field staff with fault resolution and installation queries
If this role speaks to you hit the apply button to submit your application! Or if you feel you still have a bit more to learn - reach out to the assigned Recruitment Business Partner (found on right-hand side of the advert) and theyll provide you with some insights on ways to progress and upskill within Aussie.
Required Experience:
Unclear Seniority
About Company
Award-winning nbn® internet, mobile, and network services for Aussie homes, business, and enterprise. That's Aussie Broadband, that's The Actual Aussie Way.
