Sutherland

Sutherland is seeking a motivated and passionate person to join us as an Insurance Customer Care Benefits Advisor . We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us su

Sutherland is seeking a motivated and passionate person to join us as an Insurance Customer Care Benefits Advisor . We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us su

Configure/Upgrade Nextgen Enterprise solution along with client specific components involved in upgrade. Conduct consulting sessions (on the phone and in-person) to ensure technical readiness of the solution/upgrade for production Attend internal project meetings and provide status o

Configure/Upgrade Nextgen Enterprise solution along with client specific components involved in upgrade. Conduct consulting sessions (on the phone and in-person) to ensure technical readiness of the solution/upgrade for production Attend internal project meetings and provide status o

POSITION SUMMARY:  The primary purpose of this position is to support the design and test the implementation of Architectural changes to the Sutherland Connect platform.  Platform currently includes includes Genesys Omni-Channel solutions such as SIP Server Genesys Routing Inbound Voi

POSITION SUMMARY:  The primary purpose of this position is to support the design and test the implementation of Architectural changes to the Sutherland Connect platform.  Platform currently includes includes Genesys Omni-Channel solutions such as SIP Server Genesys Routing Inbound Voi

Responsibilities:Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on

Responsibilities:Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on

Large e-Commerce Furniture Marketplace seeking Customer Service Associate Professionals to join our team. Candidate will act as a liaison provide services information answer questions and resolve any emerging problems that our clients accounts might face with accuracy and efficiency.

Large e-Commerce Furniture Marketplace seeking Customer Service Associate Professionals to join our team. Candidate will act as a liaison provide services information answer questions and resolve any emerging problems that our clients accounts might face with accuracy and efficiency.

We are looking for a skilled and self-motivated Python Developer with AI/ML expertise to join our growing tech team. The ideal candidate will have a solid foundation in software development using Python along with hands-on experience in machine learning GenAI or artificial intelligenc

We are looking for a skilled and self-motivated Python Developer with AI/ML expertise to join our growing tech team. The ideal candidate will have a solid foundation in software development using Python along with hands-on experience in machine learning GenAI or artificial intelligenc

Role Summary:We are seeking a dynamic and experienced Team Lead to manage our Customer Care and Accounts Payable (AP) operations in Bulgaria. The ideal candidate will possess strong communication skills in both German and English demonstrate leadership in driving team productivity and

Role Summary:We are seeking a dynamic and experienced Team Lead to manage our Customer Care and Accounts Payable (AP) operations in Bulgaria. The ideal candidate will possess strong communication skills in both German and English demonstrate leadership in driving team productivity and

In this role we will look to you to analyze and interpret complex records in order to identify and accurately bill for Trauma 1 facility Inpatient services. Specifically you will assign and sequence correct diagnostic and procedure codes in compliance with third party payor requiremen

In this role we will look to you to analyze and interpret complex records in order to identify and accurately bill for Trauma 1 facility Inpatient services. Specifically you will assign and sequence correct diagnostic and procedure codes in compliance with third party payor requiremen

The Customer Experience Associate Manager looks after the overall activities of the program Customer Experience (CE) Team that includes CE Observations Team-Level reports Program-Level Analysis calibration sessions and CI Framework deployment Champions program implementation of Contin

The Customer Experience Associate Manager looks after the overall activities of the program Customer Experience (CE) Team that includes CE Observations Team-Level reports Program-Level Analysis calibration sessions and CI Framework deployment Champions program implementation of Contin

Invoice Processing1. Handle the Blocked/Parked resolutions2. Update AP GL tracker for resolution required from the GL Team 3. Statement Reconciliations4. GRIR Query Resolution5. Execution of Vendor Payment runs 6. Process all invoices assigned within the required Turn-Around-Time7.  R

Invoice Processing1. Handle the Blocked/Parked resolutions2. Update AP GL tracker for resolution required from the GL Team 3. Statement Reconciliations4. GRIR Query Resolution5. Execution of Vendor Payment runs 6. Process all invoices assigned within the required Turn-Around-Time7.  R

You are also expected to:Establish and maintain communication with clients and/or team members; understand their needs resolve issues and meet expectations;Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that w

You are also expected to:Establish and maintain communication with clients and/or team members; understand their needs resolve issues and meet expectations;Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that w

Job DescriptionProfessionals in this role get to: Set the path to success: Support recruiting and hiring efforts to ensure a positive and smooth experience for candidates and / or new hires.Build the company: Identify and recruit the best-fit personnel to help drive the team and compa

Job DescriptionProfessionals in this role get to: Set the path to success: Support recruiting and hiring efforts to ensure a positive and smooth experience for candidates and / or new hires.Build the company: Identify and recruit the best-fit personnel to help drive the team and compa

We are seeking a skilled and experienced Machine Learning Engineer specialized in Natural Language Processing (NLP) and Computer Vision to join our team. The ideal candidate should have a strong foundation in ML and AI principles coupled with a proven track record of developing and de

We are seeking a skilled and experienced Machine Learning Engineer specialized in Natural Language Processing (NLP) and Computer Vision to join our team. The ideal candidate should have a strong foundation in ML and AI principles coupled with a proven track record of developing and de

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Trainer who will create and facilitate training mater

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Trainer who will create and facilitate training mater

Managers in this role get to:Impact the business: By driving results aligned with stated goals for performance metrics telephony metrics utilization productivity attendance and attrition.Manage administrative responsibilities: Such as attendance tracking queue administration and corre

Managers in this role get to:Impact the business: By driving results aligned with stated goals for performance metrics telephony metrics utilization productivity attendance and attrition.Manage administrative responsibilities: Such as attendance tracking queue administration and corre

You are also expected to:Establish and maintain communication with clients and/or team members; understand their needs resolve issues and meet expectations;Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that w

You are also expected to:Establish and maintain communication with clients and/or team members; understand their needs resolve issues and meet expectations;Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that w

Managers in this role get to:Establish and maintain communication with clients and/or team members; understand their needs resolve issues and meet expectations;Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations th

Managers in this role get to:Establish and maintain communication with clients and/or team members; understand their needs resolve issues and meet expectations;Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations th

You are excited about improving workflows and are pumped to proactively seek out ways to solve users important issues with patience and empathy You are freakishly obsessed with new gadgets and have a proven track record troubleshooting the toughest bugs out there Were looking for a te

You are excited about improving workflows and are pumped to proactively seek out ways to solve users important issues with patience and empathy You are freakishly obsessed with new gadgets and have a proven track record troubleshooting the toughest bugs out there Were looking for a te

Additional Information : Our employees enjoy:Competitive compensation packages inclusive of base pay incentives over-time and shift differentials for certain shifts.Annual merit increase based on performance.Paid Training whether onsite or in work at home.Discounts for several corpor

Additional Information : Our employees enjoy:Competitive compensation packages inclusive of base pay incentives over-time and shift differentials for certain shifts.Annual merit increase based on performance.Paid Training whether onsite or in work at home.Discounts for several corpor

This is a full-time on-site Sourcing Associate role located in Davao Region Philippines. The Sourcing Associate will be responsible for conducting lead generation activities across all platforms procurement activities and managing the applicant process for our microsites in the Bicol

This is a full-time on-site Sourcing Associate role located in Davao Region Philippines. The Sourcing Associate will be responsible for conducting lead generation activities across all platforms procurement activities and managing the applicant process for our microsites in the Bicol