LUZA TECNOLOGIA PORTUGAL LDA

Support the definition and implementation of global case standards that enable consistent high-quality case handling through clear guidance structured workflows and unified service expectations.Key ResponsibilitiesAnalyze current and target case handling processes across markets servi

Support the definition and implementation of global case standards that enable consistent high-quality case handling through clear guidance structured workflows and unified service expectations.Key ResponsibilitiesAnalyze current and target case handling processes across markets servi

We are currently looking for a Product Manager to lead the strategy governance and evolution of customer interaction channels including phone email live chat and social media.Key ResponsibilitiesDefine and evolve the product vision roadmap and priorities for customer interaction chann

We are currently looking for a Product Manager to lead the strategy governance and evolution of customer interaction channels including phone email live chat and social media.Key ResponsibilitiesDefine and evolve the product vision roadmap and priorities for customer interaction chann

Lead the global product area responsible for getting every case to the right skill team and market at the first attempt through transparent routing rules capacity-aware distribution and governed decision logic.Key ResponsibilitiesDefine and maintain the product roadmap for global rout

Lead the global product area responsible for getting every case to the right skill team and market at the first attempt through transparent routing rules capacity-aware distribution and governed decision logic.Key ResponsibilitiesDefine and maintain the product roadmap for global rout

Support the analysis definition and implementation of global routing standards that ensure every case is classified prioritized and assigned to the right skill team and market efficiently and consistently.Key ResponsibilitiesAnalyze routing requirements operational processes and marke

Support the analysis definition and implementation of global routing standards that ensure every case is classified prioritized and assigned to the right skill team and market efficiently and consistently.Key ResponsibilitiesAnalyze routing requirements operational processes and marke

Own the product and content standards area enabling agent efficiency and customer satisfaction through immediate access to curated centralized and reliable knowledge.Key ResponsibilitiesDefine the product vision roadmap and standards for global knowledge management and content usage.E

Own the product and content standards area enabling agent efficiency and customer satisfaction through immediate access to curated centralized and reliable knowledge.Key ResponsibilitiesDefine the product vision roadmap and standards for global knowledge management and content usage.E