Sales Associate - Dandy Mall

About the Job

The Sales Associate is responsible for serving customers on the shop floor and answering their needs in a timely manner in order to ensure a high level of customer satisfaction and achieve optimum sales results.

Core Functional Activities:

• Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards
• Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times
• Watch for and prevent security risks and thefts and escalate occurring incidents to the hierarchy in a timely manner in order to avert loss
• Compute sales prices, total purchases and receive and process cash payments efficiently and courteously
• Perform physical and electronic inventory of shop products on a regular basis as per company's guidelines in order to ensure accurate stock keeping.
• Up-sell and cross-sell products in order to reach hourly and daily sales targets.
• Inform Assistant Store Manager of unavailable and nonperforming products.
• Merchandize products under the appropriate sections according to sales trends, date of release, and as per the Visual Merchandizer recommendations.
• Keen to have all the information in regard to product knowledge.
• Open and close cash registers, count money, separate charge slips, coupons and vouchers, balance cash drawers and make deposits in order to ensure cash control is maintained at all times.
• Ticket, arrange and display merchandise, under the direction of the Area Merchandiser in order to promote sales.

Performance Indicators:

• Customer feedback
• Actual Location of suitable merchandise.
• Shop floor stock availability & Condition of displays.
• Stock loss statistics.
• Speed and accuracy of paymenttransaction
• Customer feedback
• Adhere to store standards
• Store Manager feedback
• Adherence to store policies.
• Customer feedback
• Accuracy
• Cash control
• Items correctly ticketed and displayed.