Life Claims Officer

Responsibilities:

• Assess claims according to the company procedures & policies.
• Follow claims procedures & philosophy in assessing and responding to various claims queries.
• Liaise with customers/beneficiaries & sales force when necessary to obtain additional/missing documents or medical reports and manage the pending caseload in a timely manner.
• Liaise with reinsurers when necessary.
• Support senior staff in generating necessary claims documents/reports.
• Take responsibility for own career development ensuring the understanding of all products, reinsurance treaties, authority limits, and departmental procedures.
• Interact with change management team and development team when necessary to test and follow up in any system release or to fix any system errors.
• Assist the other department from time to time in order to accommodate workflow in periods of peak business activity and/or broaden their business knowledge and exposure to both areas.
• Maintain appropriate soft and hard achieving of claims data.
• Perform all other duties assigned by manager