Director of Customer Success
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
• Act as a role model for delivering a best in class customer experience from first contact with client through adoption, daily use, and renewal.
• Drive Adoption and Customer Relation Management (CRM) strategy and establish team purpose by working to translate the ACE Team vision and objectives into actionable plans; limit customer churn; and improve Net Promoter Score (NPS).
• Serve as project manager for all implementations within region of responsibility.
• Manage, mentor, and support a team of ACE Specialists who are responsible for:
○ Building customer trust and loyalty by strengthening relationships through regular communication, proactive problem identification, and consistent delivery of quality solutions and results.
نوع التوظيف
دوام كامل
