Call Center Agent

Job Description

• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” and information when handling different topics
• Identifying customers’ needs, clarify information, research every issue, and providing solutions
• Seize opportunities to upsell and cross sell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations as trained
• Keep up to date with our products, competitive edge, prices, and availability status.

Job Requirements

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Finished college degree
• Ability to learn and update knowledge frequently