Call Center Agent
Call Center Agent
Posted on :
28-11-2021
Employer Active
5 Vacancies
The job posting is outdated and position may be filled
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Job Description
Job Description
- Managing large amounts of inbound and outbound calls in a timely manner.
- Following call center “scripts” and information when handling different topics
- Identifying customers’ needs, clarify information, research every issue, and providing solutions
- Seize opportunities to upsell and cross sell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations as trained
- Keep up to date with our products, competitive edge, prices, and availability status.
Job Requirements
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Finished college degree
- Ability to learn and update knowledge frequently
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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