Guest Experience Agent
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Key Responsibilities:
Welcome and greet guests warmly upon arrival.
Respond promptly and professionally to guest inquiries and requests.
Assist guests with check-in/check-out processes where applicable.
Provide accurate information about the property amenities local attractions and services.
Handle guest complaints or concerns with empathy and efficiency escalating when necessary.
Maintain a clean and organized reception or guest area.
Collaborate with other departments to ensure seamless guest experiences.
Document and report guest feedback to management for continuous improvement.
Uphold the companys brand standards and policies in all guest interactions.
Qualifications :
Qualifications:
High school diploma or equivalent; additional education or certification in hospitality is a plus.
Previous experience in customer service or hospitality preferred.
Excellent communication and interpersonal skills.
Ability to remain calm and professional under pressure.
Strong problem-solving skills and attention to detail.
Proficiency with reservation and front desk software (if applicable).
Flexible availability including weekends and holidays.
Remote Work :
No
Employment Type :
Full-time
نوع التوظيف
دوام كامل
