Customer Onboarding Manager

Were looking for a driven detail-oriented Customer Onboarding Manager to lead and manage the onboarding of our Enterprise customers ensuring their successful adoption of our platform. In this role youll own the end-to-end project management of customer onboarding from kick-off to successful launch ensuring that every detail is accounted for and that the process is seamless efficient and valuable.

You will work closely with Customer Success Managers (CSMs) ESG Analysts product engineering and business teams to guide customers through their implementation journey solve any challenges along the way and ensure theyre set up for long-term success with Novisto. Your ability to steer calls drive next steps and proactively identify and address issues will be key to your success. If youre someone who thrives in a fast-paced environment and is passionate about ensuring customer success through exceptional onboarding wed love to have you on the team!

Your Responsibilities Will Include:

• Collaborate to Define Success: Partner with enterprise-level customers to establish clear onboarding objectives milestones and success metrics aligned with their business goals ensuring shared accountability and clear project management for achieving a seamless implementation and meaningful outcomes.
• Operate with a One Team Mentality: Champion cross-functional collaboration and alignment with Customer Success ESG Implementation ESG Adoption Services Product and other teams to ensure the onboarding process is smooth and efficient driving exceptional results for your customers.
• Build Strategic Relationships: Develop strong trusted relationships with customers by understanding their business priorities and ESG goals. Focus on collaboration platform configuration and project management ensuring customers feel supported throughout the onboarding process.
• Drive Platform Engagement: Lead efforts to expand platform adoption during onboarding ensuring customers are set up for success with tailored training enablement programs and proactive touchpoints to drive long-term value.
• Manage Projects with Precision: Oversee the customer onboarding process from start to finish including defining project scope deliverables timelines and ensuring clear proactive communication. Anticipate potential challenges and lead cross-functional teams to resolve them quickly ensuring projects are delivered on time and to specification.
• Deliver Seamless Onboarding: Partner with the CSM and ESG Implementation Services team to deliver comprehensive training and resources equipping customers with the knowledge and tools to fully leverage Novistos platform from day one.
• Showcase Impact: Capture and share success stories from the onboarding process demonstrating the tangible value Novisto brings to their business. Ensure these stories are celebrated both internally and externally as part of our ongoing commitment to customer success.

What we are looking for:

• 3 years of relevant work experience in Customer Onboarding Project Management experience preferably in an Enterprise SaaS environment
• Deep caring about customers and a natural ability to empathize with and advocate for them;
• Passion for the ESG industry;
• Strong communication and presentation skills
• Ability to independently prioritize work and autonomously manage a large workload;
• Track record of excellence; demonstrated excellence in work;
• Structured and analytical approach to any work plan;
• Entrepreneurial approach to testing hypotheses and quickly iterating on ideas;
• Startup software development industry and/or SaaS experience (Preferred)

What we offer:

• Join an early-stage well-financed company
• Advance Novistos purpose of contributing to the sustainability of the economy environment and society by empowering companies to make better decisions and disclosures through our ESG data management software
• Contribute your knowledge and insights to increase awareness and knowledge of sustainability