Customer Service Administrator (Marine Industry)
Customer Service Administrator (Marine Industry)
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Job Description
The Company
The Boat Works is Australia s leading and most innovative marine facility located in the heart of the Gold Coast Marine Precinct Coomera. A proudly family-owned business since the 1980s operating across 55 acres offering world-class services to both domestic and international vessels.
With over 100 marine businesses onsite and more than 1000 people working within the precinct each day The Boat Works is a vibrant hub of marine trades boat sales retail and hospitality all in a resort-style community-focused facility.
They are proud of their long-standing passionate team many of whom have been with the business for over a decade. As the business continues to grow and evolve they are now looking for a Customer Service Administrator to join their busy and friendly front-of-house crew.
This is an exciting opportunity to become part of a supportive forward-thinking team that s helping shape the future of Australia s marine industry!
The Duties
- Coordinating vessel bookings for haul-outs returns and marina stays
- Communicating with a wide range of customers and on-site tenants via email phone and walk-ins
- Managing inbound calls emails two-way radios and face-to-face enquiries
- Taking payments quoting invoicing and general admin duties
- Scheduling vessels movements and bookings
- Using Marina Master software along with Microsoft Office (Outlook Excel Word)
- Working onsite full-time with a dynamic team environment.
A Successful Candidate
- A foundation of marine knowledge understanding boats and the industry is preferable
- Excellent communication skills and the ability to adapt to a broad customer base
- Strong organisational and multitasking skills in a fast-paced environment
- A proactive customer-focused attitude with solid admin capabilities
- Previous experience using Marina Master (or similar) is highly desirable
- Full Australian working rights unfortunately this role is not open to Working Holiday Visa holders
Why Join the Team
- Structured training and support provided
- A friendly high-performing team culture with 90% positive engagement in surveys
- Excellent staff retention with senior managers staying 15 years and an average team tenure of 8 years
- No two days are the same variety customer interaction and a unique marine environment
- A chance to work with one of Australia s most recognised and respected names in marine services
Employment Type
Full Time
