drjobs Cluster Director Of Spa & Wellness English

Cluster Director Of Spa & Wellness

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أملج - السعودية

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عدد الوظائف الشاغرة

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الوصف الوظيفي

The Spa & Wellness Manager is responsible for curating and delivering an exceptional wellness journey at Raffles& Fairmont seamlessly integrating the spa fitness and overall well-being offerings for guests and colleagues. This leadership role ensures the highest standards of personalized service brand alignment financial performance and team development. As a Raffles & Fairmont brand ambassador the Spa & Wellness Manager brings emotional luxury to life through thoughtful rituals holistic programs and unforgettable moments of care.


Qualifications :

1. Strategic Leadership

  • Develop and implement a holistic wellness strategy that aligns with Raffles & Fairmont ultra-luxury positioning and wellness philosophy.

  • Lead business planning annual budgeting and capex development for the Spa & Wellness division.

  • Create long-term vision for spa and wellness innovation including new treatments retail concepts and lifestyle experiences.

  • Actively participate in hotel executive and wellness cluster meetings.

2. Operational Excellence

  • Oversee all areas of spa operations: treatments wellness therapies fitness relaxation areas guest journey and retail.

  • Ensure daily operational excellence through regular walkthroughs LQA audits ALLSafe protocols and preventive maintenance coordination.

  • Develop and implement SOPs to ensure consistency safety hygiene and service quality.

3. Guest Experience & Personalization

  • Design and implement unique wellness experiences that reflect the local culture and the Raffles & Fairmont Emotional Wellbeing pillars.

  • Personalize guest journeys through pre-arrival profiling in-treatment customization and post-stay recommendations.

  • Lead VIP coordination guest recovery and guest preference mapping.

4. Team Leadership & Culture

  • Recruit train and mentor a passionate and professional wellness team fostering a culture of care and excellence.

  • Conduct regular performance reviews development plans and team engagement sessions.

  • Align team behaviors with Raffles & Fairmont values ensuring cultural and emotional intelligence in all interactions.

  • Lead departmental briefings wellness education and cross-training programs.

5. Financial & Revenue Management

  • Manage spa P&L including forecasting budgeting and achieving targeted revenues and GOP.

  • Oversee inventory procurement and cost controls for treatments linen uniforms and retail.

  • Implement strategic promotions upselling training and dynamic pricing.

  • Collaborate with Revenue and Marketing teams to drive wellness revenue channels (e.g. packages retail memberships).

6. Sales Marketing & Branding

  • Drive annual wellness marketing calendar including events retreats seasonal offers and partnerships.

  • Ensure alignment with Raffles brand standards across all collateral signage and treatment menus.

  • Represent Spa & Wellness in media opportunities VIP briefings and site inspections.

  • Partner with PR and marketing for local and international brand exposure.

7. Sustainability & Compliance

  • Ensure the use of sustainable products reduce single-use plastics optimize energy and water consumption and promote environmental awareness among the team to deliver responsible luxury in every guest experience.

  • Ensure full compliance with ALL Safe standards hygiene protocols and health regulations.

  • Coordinate emergency and safety training specific to spa and fitness environments.


Additional Information :

  • Understanding of ultra-luxury guest expectations and brand alignment.

  • Experience in project coordination scheduling and document control during pre-opening stages.

  • Experience in Pre- Opening is a must.

  • A proactive anticipatory approach with a strong sense of ownership and accountability.

  • Impeccable grooming and personal presentation aligned with luxury standards.


Remote Work :

No


Employment Type :

Full-time

نوع التوظيف

دوام كامل

نبذة عن الشركة

الإبلاغ عن هذه الوظيفة
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