Cluster Director Of Spa & Wellness
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Salary Not Disclosed
1 Vacancy
Job Description
The Spa & Wellness Manager is responsible for curating and delivering an exceptional wellness journey at Raffles& Fairmont seamlessly integrating the spa fitness and overall well-being offerings for guests and colleagues. This leadership role ensures the highest standards of personalized service brand alignment financial performance and team development. As a Raffles & Fairmont brand ambassador the Spa & Wellness Manager brings emotional luxury to life through thoughtful rituals holistic programs and unforgettable moments of care.
Qualifications :
1. Strategic Leadership
Develop and implement a holistic wellness strategy that aligns with Raffles & Fairmont ultra-luxury positioning and wellness philosophy.
Lead business planning annual budgeting and capex development for the Spa & Wellness division.
Create long-term vision for spa and wellness innovation including new treatments retail concepts and lifestyle experiences.
Actively participate in hotel executive and wellness cluster meetings.
2. Operational Excellence
Oversee all areas of spa operations: treatments wellness therapies fitness relaxation areas guest journey and retail.
Ensure daily operational excellence through regular walkthroughs LQA audits ALLSafe protocols and preventive maintenance coordination.
Develop and implement SOPs to ensure consistency safety hygiene and service quality.
3. Guest Experience & Personalization
Design and implement unique wellness experiences that reflect the local culture and the Raffles & Fairmont Emotional Wellbeing pillars.
Personalize guest journeys through pre-arrival profiling in-treatment customization and post-stay recommendations.
Lead VIP coordination guest recovery and guest preference mapping.
4. Team Leadership & Culture
Recruit train and mentor a passionate and professional wellness team fostering a culture of care and excellence.
Conduct regular performance reviews development plans and team engagement sessions.
Align team behaviors with Raffles & Fairmont values ensuring cultural and emotional intelligence in all interactions.
Lead departmental briefings wellness education and cross-training programs.
5. Financial & Revenue Management
Manage spa P&L including forecasting budgeting and achieving targeted revenues and GOP.
Oversee inventory procurement and cost controls for treatments linen uniforms and retail.
Implement strategic promotions upselling training and dynamic pricing.
Collaborate with Revenue and Marketing teams to drive wellness revenue channels (e.g. packages retail memberships).
6. Sales Marketing & Branding
Drive annual wellness marketing calendar including events retreats seasonal offers and partnerships.
Ensure alignment with Raffles brand standards across all collateral signage and treatment menus.
Represent Spa & Wellness in media opportunities VIP briefings and site inspections.
Partner with PR and marketing for local and international brand exposure.
7. Sustainability & Compliance
Ensure the use of sustainable products reduce single-use plastics optimize energy and water consumption and promote environmental awareness among the team to deliver responsible luxury in every guest experience.
Ensure full compliance with ALL Safe standards hygiene protocols and health regulations.
Coordinate emergency and safety training specific to spa and fitness environments.
Additional Information :
Understanding of ultra-luxury guest expectations and brand alignment.
Experience in project coordination scheduling and document control during pre-opening stages.
Experience in Pre- Opening is a must.
A proactive anticipatory approach with a strong sense of ownership and accountability.
Impeccable grooming and personal presentation aligned with luxury standards.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
