Technical Writer - Analyst II

Job Description:

• Project Description:

  • Develop comprehensive documentation that meets organizational standards
  • Gain deep understanding of products and services and translate complex information into simple polished engaging content
  • Write user-friendly content that meets the needs of target audience turning insights into language for user success
  • Develop and maintain detailed database of reference materials including research usability tests and design specifications
  • Evaluate current content and develop innovative methods for improvement
    
• Responsibilities:

  • Research outline write and edit content working closely with various departments to understand project requirements
  • Gather information from subject-matter experts and develop organize and write procedure manuals technical specifications and process documentation
  • Work with development and support leads to identify documentation repositories revise and edit and determine best solutions for data compilation and centralized storage
  • Research create and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
  • Develop content in alternative media forms for maximum usability with consistent voice across all documentation.

  
  Basic Qualifications:

  • Bachelors degree in a relevant field or equivalent combination of education and experience
  • Typically 1 years of relevant work experience
  • Proven ability to quickly learn and understand complex subject matter
  • Experience in writing documentation and procedure manuals for various audiences
  • Superb written communication skills with a keen eye for detail
  • Experience in working with engineers to improve user experience (ex: design UI) refine content and create visuals and diagrams for technical support content
  • Ability to handle multiple projects simultaneously

• Mandatory Skills Description:

  • Strong hands-on with Oracle DB 12c/19c RMAN Data Pump.
  • SQL tuning and PL/SQL scripting knowledge.
  • Backup and monitoring tools usage (OEM TSM or Commvault).
  • Familiarity with DR clustering and Linux OS basics.
  • Proficient in T-SQL SSMS and SQL Profiler.
  • Experience in SQL Server HA/DR technologies.
  • Familiar with monitoring tools and PowerShell automation.
  • Awareness of IT compliance auditing and hardening

• Nice-to-Have Skills Description:

  • An advanced degree in a relevant field is a plus
  • Relevant certifications such as CompTIA A Microsoft Certified: Azure Fundamentals or Google Cloud Associate are a plus

• Languages:

  • English: C2 Proficient

• Service Line:

  Custom Applications

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