أدخل المسمى الوظيفي أو الكلمة الرئيسية
Customer Support Team Leader
موقع الوظيفة:
الراتب شهرياً:
لم يتم تقديمه من قبل صاحب العمل
الراتب شهرياً:
الخبرة المطلوبة:
4-5سنوات
الخبرة المطلوبة:
تم النشر:
19 اغسطس 2026 (نُشرت قبل 5 ساعة)
تم النشر:
آخر موعد للتقديم:
16 نوفمبر 2026
آخر موعد للتقديم:
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
عدد الوظائف الشاغرة:
ملخص الوظيفة
- Lead and supervise the customer support team and monitor performance KPIs.
- Coordinate and support TOFAS online assessment rounds at schools.
- Oversee social media moderation and handle public inquiries.
- Manage email and WhatsApp channel communications and ensure timely responses.
- Develop the communication channels flow and ensure smooth process
Requirements
- 45 years experience in customer success leadership role.
- Strong Arabic and English communication skills.
- Organized proactive and able to manage multiple tasks.
- Familiarity with CRM systems.
Benefits
- Competitive salary & KPI bonus program
- High-quality medical insurance & full social insurance
- Career progression and leadership development opportunities
- Support for professional courses (limited tuition fees covered)
- A collaborative and supportive environment that encourages growth and innovation
Work Conditions
- Location: New Cairo
- Workdays: Sunday Thursday
- Working Hours: 9:00 AM 5:30 PM
Required Skills:
45 years experience in customer success leadership role. Strong Arabic and English communication skills. Organized proactive and able to manage multiple tasks. Familiarity with CRM systems.
