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Customer Support Team Leader
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
4-5years
Experience Required:
Posted:
19 August 2026 (15 hours ago)
Posted:
Application Deadline:
16 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
- Lead and supervise the customer support team and monitor performance KPIs.
- Coordinate and support TOFAS online assessment rounds at schools.
- Oversee social media moderation and handle public inquiries.
- Manage email and WhatsApp channel communications and ensure timely responses.
- Develop the communication channels flow and ensure smooth process
Requirements
- 45 years experience in customer success leadership role.
- Strong Arabic and English communication skills.
- Organized proactive and able to manage multiple tasks.
- Familiarity with CRM systems.
Benefits
- Competitive salary & KPI bonus program
- High-quality medical insurance & full social insurance
- Career progression and leadership development opportunities
- Support for professional courses (limited tuition fees covered)
- A collaborative and supportive environment that encourages growth and innovation
Work Conditions
- Location: New Cairo
- Workdays: Sunday Thursday
- Working Hours: 9:00 AM 5:30 PM
Required Skills:
45 years experience in customer success leadership role. Strong Arabic and English communication skills. Organized proactive and able to manage multiple tasks. Familiarity with CRM systems.
