وظائف في المكتب الأمامي لخدمة العملاء في القاهرة

The Hotel Group Coordinator is responsible for supporting the sales and events team by coordinating and managing group bookings from initial inquiry through execution. This role ensures a seamless experience for group clients by handling communication logistics room blocks and event details while ma...

DescriptionPOSITION SUMMARYAnswer record and process all guest requests questions or concerns via telephone email chat and mobile communication devices. Operate telephone switchboard process guest requests for wake-up calls and connecting and directing calls to the appropriate extension. Receive rec...

Job Description SummaryJob DescriptionKey Responsibilities/essential functions include:Basic troubleshooting installation maintenance and service repair needs on designated equipment.Completing Preventative Maintenance and Field Modification Instructions.Ordering and managing repair parts cycle time...

Welcome guests and candidates answering screening phone calls and addressing complaints. Handling The POS payments (Expenses and employees) Handling and organizing the booking of the meeting room ensuring everything runs smoothly without any conflict. Helping in coordinating outdoor events and meet...

DescriptionJOB SUMMARYEntry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and...

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required.What will I be doingAs Guest Service Agent you will serve on the Front Office Team to provide services for Guests to contrib...

EOE/AA/Disabled/VeteransWhat are we looking forGuest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:Previous experience in a...

DescriptionJOB SUMMARYResponsible for all front office functions and staff. Areas of responsibility include Bell Staff Switchboard Operations Guest Services/Front Desk and Retail/Gift Shop as applicable. As a department head directs and works with managers and employees to successfully execute all f...

DescriptionPOSITION SUMMARYEnter and retrieve information contained in computer databases using a keyboard mouse or trackball to update records files reservations and answer inquiries from guests. Transmit information or documents using a computer mail or facsimile machine. Operate standard office e...

DescriptionPOSITION SUMMARYOur Utility Cleaners play an important role in support of a number of vital hotel functions. At our hotels these associates may work across departments (e.g. kitchen food and beverage laundry) to support cleaning needs. Whether preparing fresh clean linen and spotless dini...

DescriptionPOSITION SUMMARYRun sold room reports verify room status determine discrepant rooms prioritize room cleaning and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping Engineering Fron...

We are seeking an enthusiastic and customer-focused Guest Relations Agent to join our team in Cairo Egypt. As a Guest Relations Agent you will be the primary point of contact for our guests ensuring their stay is comfortable enjoyable and memorable. Your role will be crucial in maintaining our high...

To ensure the hotel is operating efficiently and according to the Hotel procedures and policies.To direct supervise and monitor operations of various sub departments of Front Office to ensure that the financial and operational standards are achieved.Handle guest complaints with patience and tact ref...

DescriptionJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures...

We are seeking a friendly and professional Front Desk Agent to join our team in Cairo Egypt. As the first point of contact for our guests you will play a crucial role in creating exceptional experiences and ensuring smooth hotel operations.Greet and welcome guests with a warm sincere smile upon arri...

EOE/AA/Disabled/VeteransA Night Auditor maintains the professional financial standards of the hotel by managing end-of-day reports ensuring accuracy and reporting anomalies.What will I be doingAs Night Auditor you will maintain the professional financial standards of the hotel by managing end-of-day...

This role is based in our Cairo Festival City Business Park New Cairo Cairo Egypt office.Key ResponsibilitiesExecute comprehensive billing procedures and processes across upstream systems and ERP (SAP)Review and validate legal and tax documentation from external clientsMaintain rigorous quality cont...

DescriptionJOB SUMMARYFunctions as the strategic business leader of the propertys Hotel Operations. Areas of responsibility may include Front Office Recreation/Health Club Housekeeping Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to d...