وظائف في المكتب الأمامي لخدمة العملاء في شرم الشيخ

We are seeking an experienced and dynamic Front Office Manager to join our luxury resort in the beautiful coastal city of Sharm El Sheikh Egypt. As the Front Office Manager you will lead and inspire a large team while ensuring exceptional guest experiences that align with our high-end brand standard...

DescriptionJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures...

DescriptionPOSITION SUMMARYAssist staff with expediting problem payments (e.g. problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations assigning room and issuing and activating room key. Process a...

2. DUTIES AND RESPONSIBILITIES.2.1 Closely deal with all requests problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems focusing on guest satisfaction.2.2 Listen attentively to guests to get an effective customeroriented perspective and handle complaints properly....

DescriptionPOSITION SUMMARYCalculate figures for food inventories orders and costs. Maintain clear and organized records to ensure all reports and invoices are filed and stored properly. Post invoices using computer programs. Conduct inventory audits to determine inventory levels and needs. Complete...

DescriptionPOSITION SUMMARYOur jobs arent just about giving guests a smooth check-in and check-out. Instead we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay....

Deliver Turkish language lessons tailored to hospitality roles (front office housekeeping F&B guest relations etc..Develop and adapt training materials including handouts presentations and roleplaying scenarios.Focus on conversational Turkish hospitality vocabulary and customer service expressions.C...

Conduct engaging and interactive Russian language lessons tailored to various departments (Front Office Housekeeping F&B Spa etc..Customize training content based on department needs guest interaction scenarios and brand service standards.Assess the language proficiency of staff and create learning...

Develops high quality of positive relationships with all guests peers team members business partners and potential clients.Champion for hotel online and offline reputation.Take ownership of guest voice though TrustYou platform. Reply to guest feedback across all platforms and channels appropriately...

DescriptionPOSITION SUMMARYProcess all guest checkins verifying guest identity form of payment assigning room and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes document excepti...

SummaryThe Front Office Manager is a pivotal role within the hotel responsible for ensuring the seamless operation of the front desk and guest services. As a leader in the Front Office Department the Front Office Manager oversees the team fosters exceptional guest experiences and maintains efficient...

We are seeking an enthusiastic and detailoriented Assistant Front Office Manager to join our team in the beautiful coastal city of Sharm ElSheikh Egypt. As a key member of our front office team you will play a crucial role in ensuring exceptional guest experiences and smooth hotel operations.Assist...

SCOPE AND OBJECTIVESThe Director of Rooms (DOR) assists Hotel Manager in the management of the Rooms Division Team including Front Office Housekeeping Laundry and Guest Relations teams. The DOR is required to demonstrate humility in leadership of the team be technically sound on Front Office softwa...

KEY ROLES & RESPONSIBILITIES Oversee all aspects of Guest Relations to maximise guest satisfaction ensuring personal recognition and prompt cordial attention from arrival through departureManage VIP services including personal greetings special recognition and tailored amenities for members and repe...

We are looking for a Reservations Manager who will be responsible for the following:Direct guide and train the Reservations team members on their core duties.Achieving Reservation KPI for ALL membership enrollment.Coach motivate or discipline ambassador when necessary to achieve a successful and pos...

Welcomes and acknowledges each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.Thanks guests with genuine appreciation and provides a fond farewell.Closely deals with all requests problems and needs of guests staying at Rixos Hotels Egypt a...

SummaryReporting to the Director of Operations the role holder will contribute to the performance of their area by assisting in directing ensuring the hotel meets its financial and guest satisfaction objectives.ResponsibilitiesCoordinates and ensures all guest arrivals and departures to achieve a re...

Closely deal with all requests problems and needs of guests staying at the hotel and find solutions to problems focusing on guest satisfaction.Listen attentively to guests to get an effective customeroriented perspective and handle complaints properly.Handle guest complaints and find solutions repor...

SummaryReporting to the Director of Rooms the role holder will contribute to the performance of their area by facilitating the hiring and retention of exceptional talent as well as driving Heartist engagement learning and development performance and talent within their departments.  They will have a...

DescriptionPOSITION SUMMARYOur jobs arent just about giving guests a smooth check-in and check-out. Instead we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay....