Junior Tech Operations Engineer
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
We dont think about job roles in a traditional way. We are anti-silo. Anti-career stagnation. Anti-conventional.
Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. Were building a digital services aggregator platform with a strong telco foundation and a profitable growth strategy that empowers users to drive their own experiencesubscribe once source from many and only pay for what you actually use.
Since being founded in 2021 weve acquired Virgin Mobile MEA Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated colleagues across Chile Colombia KSA Kuwait Mexico Oman and UAE.
To disrupt for good takes a rebellious spirit a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity and together we disrupt the way we and others thinkin about our lives for good.
Do you want to exchange ideas learn from each other and leave your mark on our journey This is the place for you.
We dont think about job roles in a traditional way. We are anti-silo. Anti-career stagnation. Anti-conventional.
Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. Were building a digital services aggregator platform with a strong telco foundation and a profitable growth strategy that empowers users to drive their own experiencesubscribe once source from many and only pay for what you use.
Since being founded in 2021 weve acquired Virgin Mobile MEA Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated colleagues across Chile Colombia KSA Kuwait Mexico Oman and UAE.
To disrupt for good takes a rebellious spirit a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity and together we disrupt the way we and others thinking about our lives for good.
Do you want to exchange ideas learn from each other and leave your mark on our journey This is the place for you.
Job Summary:
Why this role matters:
As Tech Operations Engineer you will play a key role in maintaining the stability and performance of our tech infrastructure. You will triage and coordinate incoming requests and incidents ensuring seamless communication across teams and vendors. Your contributions will help shape operations support across our Fintech platforms and ultimately the way we disrupt the market.
What success looks like:
In your first year you will establish reliable incident management processes reduce resolution times for critical issues and play a major role in building operational knowledge bases and escalation procedures. You will also improve SLA compliance by enhancing cross-team coordination and reporting functions.
Why this is for you:
If youre keen on solving the challenge of maintaining world-class platform uptime and fostering seamless tech operations in a fast-paced fintech environment hit us up. Were looking for someone ready to tackle this challenge head-on and make an impact from day one.
Key Responsibilities
In this role you will:
- Lead issue triage and prioritization ensuring timely routing to appropriate internal or vendor teams.
- Collaborate with internal teams such as Customer Support Product and Engineering driving fast reliable issue resolution.
- Manage incident documentation and ticket flows ensuring SLA compliance and transparency.
- Monitor and respond to ticket queues escalating issues when necessary according to defined protocols.
- Coordinate change implementation by validating readiness and communicating deployment impacts.
- Drive reporting and analytics on incident trends SLA breaches and operational insights.
- Assist in developing internal knowledge resources recovery playbooks and response procedures.
- Provide on-call support for critical systems and ensure clear communication during outages or service interruptions.
Qualifications & Attributes
Were seeking someone who embodies the following:
- Education:
- Bachelors in computer science Information Systems or equivalent.
- Experience:
- Minimum 1 year in a tech operations or similar role ideally within fintech or other regulated industries.
Technical Skills:
Must-haves:
- Hands-on experience with Linux and Windows servers.
- Familiarity with SQL and/or Postgres for issue investigation.
- Understanding of networking principles load balancing and security best practices.
- Experience with ticketing systems like Jira and incident response workflows.
Nice-to-haves:
- Familiarity with cloud-based platforms.
- Exposure to IP networks and system monitoring tools.
Unique Attributes:
- Thrives in dynamic high-stakes environments requiring rapid coordination and problem-solving.
- Possesses a proactive mindset and strong attention to detail; able to juggle multiple priorities effectively.
- Excels with operational methodologies and possesses a working knowledge of DevOps practices.
What we offer:
- Rapid learning opportunities - we enable learning through flexible career paths exposure to challenging & meaningful work that will help build and strengthen your expertise.
- Hybrid work environment - flexibility to work from home 2 days a week.
- Healthcare and other local benefits offered in market.
By submitting your application you acknowledge and consent to the use of Greenhouse & BrightHire during the recruitment process. This may include the storage and processing of your data on servers located outside your country of residence. For further information please contact us at
Required Experience:
Junior IC
نوع التوظيف
دوام كامل
