Tech Operations Engineer

We dont think about job roles in a traditional way. We are anti-silo. Anti-career stagnation. Anti-conventional.

Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. Were building a digital services aggregator platform with a strong telco foundation and a profitable growth strategy that empowers users to drive their own experiencesubscribe once source from many and only pay for what you actually use.

Since being founded in 2021 weve acquired Virgin Mobile MEA Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated colleagues across Chile Colombia KSA Kuwait Mexico Oman Pakistan and UAE.

To disrupt for good takes a rebellious spirit a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity and together we disrupt the way we and others thinkin about our lives for good.

Do you want to exchange ideas learn from each other and leave your mark on our journey This is the place for you.

We dont think about job roles in a traditional way. We are anti-silo. Anti-career stagnation. Anti-conventional.

Beyond ONE is a digital services provider radically reshaping the personalised digital ecosystems of consumers in high growth markets around the world. Were building a digital services aggregator platform with a strong telco foundation and a profitable growth strategy that empowers users to drive their own experiencesubscribe once source from many and only pay for what you use.

Since being founded in 2021 weve acquired Virgin Mobile MEA Friendi Mobile MEA and Virgin Mobile LATAM (with 6.5 million subscribers) and 1600 dedicated colleagues across Chile Colombia KSA Kuwait Mexico Oman and UAE.

To disrupt for good takes a rebellious spirit a questioning mind and a warm heart. We really care about how to get things done and not who manages who. We benefit from our diversity and together we disrupt the way we and others thinking about our lives for good.

Do you want to exchange ideas learn from each other and leave your mark on our journey This is the place for you.

Job Summary:

Why this role matters:
As a Tech Operations Engineer you will play a critical role in maintaining the stability performance and availability of our technical infrastructure and fintech platforms. Youll be at the nexus of incident response systems monitoring and streamlining issue resolution across engineering product support and commercial teams.

Youre not just supporting a system; youre protecting a user experience that spans millions in rapidly evolving international markets. Your efforts will shape the future of operational reliability at Beyond ONE.

What success looks like:

• Within your first year you will implement robust incident and escalation management processes drive SLA resolution performance and standardize the creation and expansion of technical knowledge bases.

• You will own monitoring tools and automation workflows around performance recovery and deployment.

• You will contribute to containerization CI/CD reliability and support-wide engineering efficiency with measurable business results across business continuity uptime and customer satisfaction.

Why this is for you:
If youre energized by the opportunity to build world-class support monitoring and DevOps capabilities in a fast-paced fintech telco setting youll thrive here. Were reinventing tech ops. Not as a reactive support function but a driver of transparency resilience and trust.

Key Responsibilities:

In this role you will:

• Lead issue triage and prioritization ensuring timely routing to appropriate internal or vendor teams.

• Facilitate fast and effective cross-functional collaboration between Customer Support Engineering Product and external vendors.

• Monitor ticket queues respond to incidents and enforce escalation protocols. Ensure tracking and compliance with SLAs.

• Coordinate change implementation across QA staging and production. Validate readiness and execute rollback plans if needed.

• Analyze and report on incident trends SLA metrics and operational health using business intelligence tools.

• Contribute to the design and maintenance of internal knowledge bases runbooks and post-mortem processes.

• Provide on-call support for critical systems with 24/7 rotation.

• Manage both on-prem and cloud-based environments

• Administer and monitor containers (e.g. Docker) and collaborate with engineering on Kubernetes deployment health.

• Integrate CI/CD workflows and pipeline reliability using Jenkins or GitLab CI.

• Leverage monitoring systems (e.g. Prometheus Grafana NewRelic or Datadog) and logging stacks (e.g. ELK) to proactively manage performance and incidents.

• Automate repetitive tasks through scripting (Bash PowerShell Python) reducing manual effort and increasing response time during outage scenarios.

• Support secure configuration management with knowledge of networking firewalls VPNs and ISO/PCI compliance needs.

Qualifications & Attributes:

Who You Are:

• Education:

• Bachelors degree in Computer Science Information Systems Engineering or equivalent practical experience.

• Experience:

• 3 years in a TechOps or System Support ideally within fintech telco or other highly regulated industries.

Technical Skills:

• Must-Haves:

• Solid understanding of Linux and Windows server environments.

• Proficient with SQL and PostgreSQL for issue investigation and performance diagnosis.

• Hands-on experience using Bash and/or PowerShell and Python for automation tasks.

• Strong familiarity with one or more relational databases such as Oracle or Microsoft SQL Server; including stored procedures and performance tuning (e.g. PL/SQL).

• Cloud-native experience with AWS and/or Azure platforms in production.

• Experience with Kubernetes and Docker container orchestration.

• Working knowledge of incident and change workflows via JIRA ServiceNow or similar systems.

• Familiarity with continuous integration/delivery (CI/CD) principles using Jenkins or GitLab CI/CD.

• Understanding of load balancers NGINX/HAProxy firewalls IP addressing VLANs and Layer 17 network fundamentals.

• Experience with monitoring/logging tools including Grafana Prometheus Elastic Stack (ELK) Dynatrace NewRelic or similar.

• Comfortable supporting environments with uptime-focused security-conscious architectures (ISO 27001 PCI-DSS environment awareness).

Nice-to-Haves:

• Exposure to Infrastructure-as-Code (Terraform Ansible).

• Awareness of ITIL or similar service management best practices.

• Experience using Confluence or Git-based wikis for internal documentation and reliability handovers.

Unique Attributes:

• Calm under pressure and thrives in 24x7 multi-time-zone environments.

• Fantastic communicator with the ability to interface across technical and business teams.

• Naturally curious and proactive always scanning for process improvements and automation opportunities.

• Fluent in high-stakes prioritization and working in modern agile delivery processes.

What we offer:

• Rapid learning opportunities - we enable learning through flexible career paths exposure to challenging & meaningful work that will help build and strengthen your expertise.
• Hybrid work environment - flexibility to work from home 2 days a week in the UAE & Pakistan.
• Healthcare and other local benefits offered in market.

By submitting your application you acknowledge and consent to the use of Greenhouse & BrightHire during the recruitment process. This may include the storage and processing of your data on servers located outside your country of residence. For further information please contact us at