ETIC HR Managed Services Senior Associate HR GeneralistHCBL
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Line of Service
AdvisoryIndustry/Sector
TechnologySpecialism
Advisory OtherManagement Level
Senior AssociateJob Description & Summary
At PwC our people in people operations primarily focus on managing the people lifecycle and the daytoday operational tasks related to managing employees. This includes activities such as employee onboarding offboarding payroll and benefits administration absence management employee recordkeeping compliance with labour laws and regulations and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution escalation or routing of inquiries as needed in line with HR protocols and guidelines as well as be part of a team of problem solvers that help solve complex business issues from strategy to .
About PwC ETIC Egypt Technology and Innovation Centre
PwC opened a new Technology & Innovation Center in Cairo that delivers high quality technology solutions to consulting Clients across the
globe. The Centre provides a broad suite of skills and services to our clients ranging from Packaged Applications such as SAP & Oracle to
Cybersecurity Data Analytics Custom Development and Cloud services utilising AWS Azure and Google as well as expanding our existing
Managed Services capabilities.
The centre is looking to expand rapidly and we are looking for enthusiastic selfstarters with a passion for technology and client delivery
to help shape and form this new venture.
Job Summary:
What does this role aim to achieve in the firm/what impact does the role create
The Managed Services HR Operations Senior Associate/Associate is responsible for providing HR support to clients ensuring efficient HR operations. They manage employee data handle HRrelated queries and assist in the implementation of HR policies and procedures. Additionally they collaborate with various teams to streamline HR processes and enhance overall employee experience.
Roles and Responsibilities:
Daily tasks and delivery expectation
As a Managed Services HR Operations Senior Associate/Associate you will contribute to delivering some or all of these activities for clients of PwC:
Support the transition of related HR processes from the Client to the PwC team e.g.
Coordinate and support any transition tasks
Upskill on any required process workflows and technologies
Manage Employee Data & Documentation e.g.
Maintain accurate and uptodate employee records in HR systems ensuring data integrity and confidentiality
Organize relevant documents (contracts performance reviews etc.
Archive records for compliance and reference
Create and use organised digital systems to store and manage files using clear naming rules
Receive review and maintain employee files incl. sending requests to employees with outdated documents
Obtain necessary approvals (e.g. HR manager legal team) and inform relevant stakeholders when needed
Provide HR Helpdesk/ Support Services
Address queries related to policies benefits payroll and other HR functions as required
Support employee on/offboarding & lifecycle management e.g.
Facilitate onboarding and offboarding processes including document collection background checks and exit formalities
Support internal mobility and promotion processes
Conduct exit interviews to gather feedback
Send feedback to related parties
Support grievances & escalations
Maintain detailed records of grievances investigations and resolutions and support consistent application of disciplinary actions or corrective measures.
Support investigations into workplace issues including misconduct and policy violations etc. and ensure findings are documented accurately..
Support Compliance and Reporting
Ensure compliance with legal/ regulatory requirements and HC policies
Support in preparing required HR related reports to meet any regulatory requirements
Support the implementation and communication of HR policies and procedures ensuring employees and clients are wellinformed and compliant
Support Leave Management
Maintain accurate records of employee leave balances and usage in the HRIS or leave management system
Monitor leave accruals carryovers and expirations to ensure compliance with company policies
Provide reports on leave trends balances and usage to management
Ensure that paid and unpaid leaves are accurately reflected in payroll calculations
Act as a point of contact for employee queries related to leave policies and balances
Offer support for employees navigating complex leave situations such as medical or family emergencies
Demonstrate strong use of time management/ organisational skills & tools:
Create and prioritise todo list and allocate time for essential tasks and record activities into tracking tool to organize tasks and track progress
Identify highvalue tasks that directly contribute to HC goals
Communicate todo list activities to related parties and manager
Adhere to agreed Service Level Agreements (SLAs)
Collaborate effectively in a team environment
Work closely with internal teams including payroll benefits and talent acquisition to ensure seamless HR service delivery and enhance overall employee experience
Execute tasks as directed by HR Supervisor
Communicate effectively with clients to ensure clarity and understanding
Support Process Improvement
Develop and implement ideas to support clients and drive continuous improvement initiatives particularly related to HR processes and workflows
Assist in the implementation of best practices and new technologies
Expected Skills:
Specific learned abilities or technical skills
Knowledge & experience in the HRMS system (e.g. SAP/ SuccessFactors Workday Oracle)
Strong HR Knowledge: Proficient in HR policies procedures and compliance requirements with a solid understanding of employee data management
Communication Skills: Excellent verbal and written communication skills to effectively address employee queries and collaborate with clients and internal teams
Attention to Detail: High level of accuracy and attention to detail in managing employee records and ensuring compliance with regulatory standards
ProblemSolving Skills: Capable of identifying issues and implementing effective solutions to streamline HR processes and resolve employee concerns
Expected Competencies:
Values behaviors & attitude
Communicates with impact
Results driven
Drives organizational excellence
Required Language Skills:
Proficient in written and spoken English and Arabic
Minimum Education and Specific Qualification:
Bachelors degree in a HR related field business management / administration or equivalent
HR related Certifications in relevant fields would be advantageous
Years ofExperience:
For an Associate 13 years of professional experience and for a Senior Associate 46 years experience.
Ideally having worked with a diverse portfolio of people process and technology with a leading firm preferably in the Middle East or GCC region
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Communication Confidential Information Handling Conflict Resolution Coordinating Staff Creativity Data Quality Documentation Administration Embracing Change Emotional Regulation Empathy Employee Data Management Employee Engagement Strategies Employee Life Cycle Employee Relations Employee Terminations HR Software Human Resources (HR) Metrics Human Resources (HR) Policies Human Resources (HR) Service Delivery Human Resources (HR) Shared Services Human Resources Assistance 11 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Senior IC
نوع التوظيف
دوام كامل
