Xceed
About Xceed
Xceed is the leading multilingual Business Process Outsourcing Service provider in the EMEA region with a capacity of more than 2,200 web enabled multi channels stations. Xceed manages various outsourcing agreements with key government & commercial accounts in different European languages. Xceed core objective is to deliver superior quality and value to its clients in every aspect of the CRM cycle. "Xceed currently operates from (3) sites within Cairo; two of the sites are operating full time. The other site is utilized as back up site for business continuity purposes. Capitalizing on its ground breaking success, Xceed has an additional contact center in the Morocco technology Park; “CasaNearshore Park. Xceed manages programs for clients covering (4) different continents, in (7) different languages. Xceed is one of Telecom Egypt companies that were established in 2001 to act as the IT arm for Telecom Egypt, the incumbent operator. Xceed started its call center operation business July 2003, with state-of-the-art Contact Center that supports a wide array of inbound and outbound services that are customized to the clients’ needs. Added to the customized service solutions, Xceed provides Back office Services, Infrastructure Management Services, Recruitment Process Outsourcing, Helpdesk Support Services and Social Media Analysis Services. Xceed is a joint stock company where the major stakeholder is Telecom Egypt 98% and a 2% consortium of Egypt's largest financial institutions such as National Bank of Egypt, Misr Bank and Cairo Bank.
128 Job openings in Xceed
Job Description Your Role Will Be: Continuously monitor and check team's performance and ensure it is consistent with the overall client & Internal objectives and timelines Conduct periodic shift briefings for agents to maintain existing performance standards or address a More...
Data Center Administrator - It Infrastructure
Xceed -
Cairo
-
Egypt
1 - 1 years
Not Disclosed
Job Description Administrate Xceed databases across all environments and applications to ensure readily available systems and minimum system downtime. Manage and troubleshoot servers in Oracle, storage Technology and VMware. Provide on-going first level technical support to all d More...
Job Description Administrate Xceed databases across all environments and applications to ensure readily available systems and minimum system downtime. Manage and troubleshoot servers in Oracle, storage Technology and VMware. Provide on-going first level technical support to all d More...
Job Description Receiving Inbound Calls ( Travel agency industry). Handling Queries Of Customers Problems over the phone. Maintaining Customer Satisfaction. Job Requirements Graduates ONLY & Bachelor Degree Holders. Fluent Ukrainian Speakers is a must B2/C1. Good Engli More...
German Customer Service Representative
Xceed -
Cairo
-
Egypt
0 - 1 years
Not Disclosed
Job Description Receiving Inbound Calls ( Travel agency industry). Handling Queries Of Customers Problems over the phone. Maintaining Customer Satisfaction. Job Requirements Graduates ONLY & Bachelor Degree Holders. Fluent German Speakers is a must B2/C1. Good English More...
Job Description Receiving Inbound Calls ( Travel agency industry). Handling Queries Of Customers Problems over the phone. Maintaining Customer Satisfaction. Job Requirements Graduates ONLY & Bachelor Degree Holders. Fluent French Speakers is a must B2/C1. Good English More...
Italian Customer Service Representative
Xceed -
Cairo
-
Egypt
0 - 1 years
Not Disclosed
Job Description Receiving Inbound Calls ( Travel agency industry). Handling Queries Of Customers Problems over the phone. Maintaining Customer Satisfaction. Job Requirements Graduates ONLY & Bachelor Degree Holders. Fluent Italian Speakers is a must B2/C1. Good English More...
Work From Home - German Customer Service Representative
Xceed -
Giza
-
Egypt
0 - 1 years
4000 - 6000
Job Description Receiving Inbound Calls ( Travel agency industry). Handling Queries Of Customers Problems over the phone. Maintaining Customer Satisfaction. Job Requirements Graduates ONLY & Bachelor Degree Holders. Fluent German Speakers is a must B2/C1. Good English More...
Work From Home - French Customer Service Representative
Xceed -
Giza
-
Egypt
0 - 1 years
Not Disclosed
Job Description Receiving Inbound Calls ( Travel agency industry). Handling Queries Of Customers Problems over the phone. Maintaining Customer Satisfaction. Job Requirements Graduates ONLY & Bachelor Degree Holders. Fluent French Speakers is a must B2/C1. Good English More...
Online Support & Back Office Agent - Arabic Account
Xceed -
Cairo
-
Egypt
0 - 1 years
Not Disclosed
Job Description Responsibility of doing email, chat and outbound calls. Handling customer queries and problems. Maintaining Customer Satisfaction. Job Requirements Graduates ONLY & Bachelor Degree Holders. Good to Very good English Speakers . Excellent typing skills. More...
Online Support & Back Office Agent - Arabic Account
Xceed -
Cairo
-
Egypt
0 - 1 years
Not Disclosed
Job Description Responsibility of doing email, chat and outbound calls. Handling customer queries and problems. Maintaining Customer Satisfaction. Job Requirements Graduates ONLY & Bachelor Degree Holders. Good to Very good English Speakers . Excellent typing skills. More...
Job Description Assist in short & long term financial business plans and budgets to ensure accurate & efficient future estimations based on all departments' outputs. Provide reports for department heads on result analysis of expenses’ variances comparing between More...
Outbound Telesales Agent - Fluent English Speaker
Xceed -
Cairo
-
Egypt
1 - 1 years
Not Disclosed
Job Description The successful candidate will be responsible for placing outbound telesales for various call campaigns. You must have a commitment to customer satisfaction and an ability to make quick and accurate decisions. In this role, you will also be responsible for making ou More...
Online Back Office Customer Care Agent - Arabic Account
Xceed -
Cairo
-
Egypt
0 - 1 years
Not Disclosed
Job Description Responsibility of doing email, chat and outbound calls. Handling customer queries and problems. Maintaining Customer Satisfaction. Job Requirements Graduates ONLY & Bachelor Degree Holders. Good to Very good English Speakers . Excellent typing skills. More...
Outbound Telesales Agent - Fluent English Speaker
Xceed -
Cairo
-
Egypt
1 - 2 years
Not Disclosed
ROLE AND RESPONSIBILITIES Make outbound telesales calls as per a call list using a contact management system. Explain the product features (Softwares) and benefits and convince the customer to buy and/or subscribe. Successfully overcome customer objections. Achieve daily, weekly More...
Online Back Office Customer Care Agent - Arabic Account
Xceed -
Cairo
-
Egypt
0 - 1 years
Not Disclosed
Job Description Responsibility of doing email, chat and outbound calls. Handling customer queries and problems. Maintaining Customer Satisfaction. Job Requirements Graduates ONLY & Bachelor Degree Holders. Good to Very good English Speakers . Excellent typing skills. More...
Job Description Assist in short & long term financial business plans and budgets to ensure accurate & efficient future estimations based on all departments' outputs. Provide reports for department heads on result analysis of expenses’ variances comparing between More...
Job Description Administrate Xceed databases across all environments and applications to ensure readily available systems and minimum system downtime. Manage and troubleshoot servers in Oracle, storage Technology and VMware. Provide on-going first level technical support to all d More...
Information Security Senior Supervisor - Business Resilience
Xceed -
Cairo
-
Egypt
4 - 4 years
Not Disclosed
Job Description Overseeing and controlling all aspects of information security in a business. The job entails planning and carrying out security measures that will protect a business’s data and information from deliberate attack, unauthorized access, corruption, and theft.wou More...
Data Center Administrator - It Infrastructure
Xceed -
Cairo
-
Egypt
1 - 1 years
Not Disclosed
Job Description Administrate Xceed databases across all environments and applications to ensure readily available systems and minimum system downtime. Manage and troubleshoot servers in Oracle, storage Technology and VMware. Provide on-going first level technical support to all d More...
