Xceed
About Xceed
Xceed is the leading multilingual Business Process Outsourcing Service provider in the EMEA region with a capacity of more than 2,200 web enabled multi channels stations. Xceed manages various outsourcing agreements with key government & commercial accounts in different European languages. Xceed core objective is to deliver superior quality and value to its clients in every aspect of the CRM cycle. "Xceed currently operates from (3) sites within Cairo; two of the sites are operating full time. The other site is utilized as back up site for business continuity purposes. Capitalizing on its ground breaking success, Xceed has an additional contact center in the Morocco technology Park; “CasaNearshore Park. Xceed manages programs for clients covering (4) different continents, in (7) different languages. Xceed is one of Telecom Egypt companies that were established in 2001 to act as the IT arm for Telecom Egypt, the incumbent operator. Xceed started its call center operation business July 2003, with state-of-the-art Contact Center that supports a wide array of inbound and outbound services that are customized to the clients’ needs. Added to the customized service solutions, Xceed provides Back office Services, Infrastructure Management Services, Recruitment Process Outsourcing, Helpdesk Support Services and Social Media Analysis Services. Xceed is a joint stock company where the major stakeholder is Telecom Egypt 98% and a 2% consortium of Egypt's largest financial institutions such as National Bank of Egypt, Misr Bank and Cairo Bank.
128 Job openings in Xceed
Job Description Responsibility of doing email, chat and outbound calls. Handling customer queries and problems. Maintaining Customer Satisfaction. Job Requirements Graduates ONLY & Bachelor Degree Holders. Good to Very good English Speakers . Excellent typing skills. More...
Job Description Review and moderate all user-generated content and user profiles (either pre-, post-, or reactive moderation) within forums, comments, images, videos, and audio, liaising with the Legal and Community team where required. Manage the banned user process, and track an More...
Senior Data Management Administrator - It Infrastructure
Xceed -
Cairo
-
Egypt
3 - 0 years
Not Disclosed
Job Description Manage, troubleshoot and administer Xceed databases across all environments and applications to ensure readily available systems and minimum system downtime. Administrate Xceed backend servers. Monitor the access of the data center to ensure compliance with organi More...
Senior Data Center Administrator - It Infrastructure
Xceed -
Cairo
-
Egypt
3 - 0 years
Not Disclosed
Job Description Manage, troubleshoot and administer Xceed databases across all environments and applications to ensure readily available systems and minimum system downtime. Administrate Xceed backend servers. Monitor the access of the data center to ensure compliance with organi More...
Job Description Receiving Inbound Calls. Handling customer queries and problems over the phone. Maintaining Customer Satisfaction. Job Requirements Graduates ONLY & Bachelor Degree Holders. Excellent to Fluent English Speakers B2/C1. Excellent Communication Skills. Ma More...
Job Description Customer service agent for Arabic Account Work Location: Maadi Working Hours: 8 Hours ( Rotational ) including 1 Hour break Working conditions: 5 working days and 2 days off (Rotational) Job Requirements Graduates from any of the following faculties only (Sc More...
Job Description Your Role Will Be: Continuously monitor and check team's performance and ensure it is consistent with the overall client & Internal objectives and timelines Conduct periodic shift briefings for agents to maintain existing performance standards or address a More...
Job Description You will be part of the Telecommunication Department monitoring and handling Xceed infrastructure. Handling incoming tickets from internal employees in Head Quarters and call center agents Monitor Xceed infrastructure like voice and data public links (WAN connecti More...
Job Description Create a work environment that motivates high performance, recognizes and rewards individual and team excellence and encourages employee loyalty and development opportunities for the team. Analyze and evaluate operational results, take appropriate actions for impro More...
Job Description Basic Purpose of the Role Helping to safeguard the organization’s computer networks and systems. Plan and carry out security measures to monitor and protect sensitive data and systems from infiltration and cyber-attacks within SOC operations. keeping the compa More...
Job Description Your Role Will Be: Continuously monitor and check team's performance and ensure it is consistent with the overall client & Internal objectives and timelines Conduct periodic shift briefings for agents to maintain existing performance standards or address a More...
Job Description Responsibility of doing email, chat and outbound calls. Handling customer queries and problems. Maintaining Customer Satisfaction. Job Requirements Graduates ONLY & Bachelor Degree Holders. Good to Very good English Speakers . Excellent typing skills. More...
Work From Home - Fluent English Customer Service Agent
Xceed -
Giza
-
Egypt
0 - 1 years
Not Disclosed
Job Description Receiving Inbound Calls. Handling customer queries and problems over the phone. Maintaining Customer Satisfaction. Job Requirements Graduates ONLY & Bachelor Degree Holders. Excellent to Fluent English Speakers B2/C1. Excellent Communication Skills. Ma More...
Job Description Review and moderate all user-generated content and user profiles (either pre-, post-, or reactive moderation) within forums, comments, images, videos, and audio, liaising with the Legal and Community team where required. Manage the banned user process, and track an More...
Job Description Your Role Will Be: Continuously monitor and check team's performance and ensure it is consistent with the overall client & Internal objectives and timelines Conduct periodic shift briefings for agents to maintain existing performance standards or address a More...
Back Office Agent - Arabic Account - Maadi Site
Xceed -
Cairo
-
Egypt
0 - 1 years
Not Disclosed
Job Description Responsibility of doing email, chat and outbound calls. Handling customer queries and problems. Maintaining Customer Satisfaction. Job Requirements Graduates ONLY & Bachelor Degree Holders. Good to Very good English Speakers . Excellent typing skills. More...
Job Description Your Role Will Be: Continuously monitor and check team's performance and ensure it is consistent with the overall client & Internal objectives and timelines Conduct periodic shift briefings for agents to maintain existing performance standards or address a More...
Job Description Customer service agent for Arabic Account Job Requirements Graduates from any of the following faculties only (Science,Agriculture, Veterinary) English Level: Good Maximum Age: 35 Males only can apply Must have identified military service Must have working More...
Job Description Review and moderate all user-generated content and user profiles (either pre-, post-, or reactive moderation) within forums, comments, images, videos, and audio, liaising with the Legal and Community team where required. Manage the banned user process, and track an More...
Job Description Prepare and issue quality reports required by external and internal customers. Act as focal point between operation and designated clients with regard to quality concerns. Calibrate quality-monitoring output between client, operation and the customer satisfaction More...
