Warranty Claims Coordinator

This is a temp only role for now. May go 3 months but could potentially go 6 months. Since this is a Remote position candidates do not need to be local to the Baltimore area.

The Warranty Claims Coordinator plays a crucial role in managing warranty claims ensuring timely processing and maintaining strong relationships with customers and vendors. This position requires excellent attention to detail strong organizational skills and the ability to navigate warranty policies effectively. The ideal candidate will be proactive customer-focused and capable of handling multiple claims simultaneously while maintaining accuracy and efficiency.

Key Responsibilities:
- Review and process warranty claims in accordance with company policies and manufacturer guidelines.
- Communicate with customers vendors and internal teams to gather necessary documentation and resolve warranty-related inquiries.
- Verify claim eligibility by assessing product defects service records and warranty coverage terms.
- Maintain accurate records of warranty claims approvals denials and resolutions.
- Coordinate with technicians and service teams to ensure proper documentation and claim validation.
- Track warranty parts and replacements ensuring timely processing and delivery.
- Analyze warranty trends and provide reports to management for process improvements.
- Collaborate with accounting teams to process warranty reimbursements and chargebacks.
- Address disputes and escalate complex warranty issues when necessary.
- Stay up to date with industry regulations warranty policies and best practices.

Qualifications & Skills:
- Education: High school diploma or equivalent required; associate or bachelors degree preferred.
- Experience: 1-3 years of experience in warranty claims customer service or a related field.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficiency in data entry and record-keeping.
- Ability to multitask and manage high-volume claims efficiently.
- Familiarity with warranty management software and CRM systems is a plus.
- Detail-oriented with a commitment to accuracy and compliance.