Claims Service Representative
Job Location:
Worcester, MA - USA
Hourly Salary:
Posted on:
Vacancies:
Job Summary
Claims Service Representative
Location: Worcester MA area (Hybrid: 2 days in-office per week)
Employment Type: Temp-to-Hire (Average conversion in 46 months)
Pay Rate: $20.00 / hour (Converts to $42315/year upon permanent hire)
About the Opportunity
We are actively seeking Claims Service Representatives to join a premier nationally recognized Property & Casualty insurance provider at their customer service center in the Worcester MA area. Recognized as a top national employer our client offers a collaborative inclusive environment committed to your personal growth and professional development.
This isnt just a jobits a career path. As a Claims Service Representative you will be the compassionate first point of contact for policyholders experiencing an unexpected loss to their vehicle home or business. Guided by your team and structured support you will deliver empathetic service handle claims intake and help policyholders get back on their feet.
Whats in It for You
Career Growth: Comprehensive training personalized coaching ongoing mentorship and a clear path to direct-hire conversion.
Competitive Pay: $20.00/hour starting rate with salary advancement ($42315/year) upon conversion to full-time staff.
Work Schedule & Hybrid Flexibility:
Training Schedule: MondayFriday 8:30 AM 5:00 PM
Post-Training Schedule: MondayFriday (8:00 AM 4:30 PM OR 9:00 AM 5:30 PM) plus a rotating Saturday shift (8:30 AM 5:00 PM twice a month).
Hybrid Setup: 2 days in-office (Tuesday/Wednesday) both during and after training.
Key Responsibilities
Respond to inbound calls and electronic submissions regarding First Notice of Loss (FNOL) from claimants insureds and partners.
Handle existing claim inquiries professionally and empathetically to determine appropriate next steps.
Coordinate rental reservations appraisal assignments repair shop dispatch towing and water mitigation services.
Utilize guided scripts and systems to accurately document personal or commercial loss damage or injury details into the claims database.
Apply effective communication skills to interpret inquiries and present available solution options.
Initiate workflow activities navigate claims software and recognize coverage and processing requirements.
Coordinate with third-party vendors for language interpretation and translation services as needed.
Qualifications & Skills
Education: Associate degree (or currently pursuing an Associate degree) is strongly preferred.
Experience: 13 years of experience in customer service financial services or hospitality preferred.
Strong communication skills and empathy for customers navigating stressful situations.
Ability to learn and navigate multiple software applications and established claims systems.
