Training Specialist
Job Location:
Job Location:
Itasca, IL - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
3 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
For further inquiries about this opportunity please contact one of our Talent Specialists Ragu at or Justeen at
Title: Training Specialist
Location: Onsite at Itasca IL (Approx. 15 minutes from Des Plaines HQ)
Duration: 12 Months with possibilities of extension and conversion to full-time
Schedule: 5 days/week 40 hours; typical start time 7:00 7:30 AM with flexibility based on candidate needs.
Travel: Not required; potential optional travel to Des Plaines 1x/year for in-person meetings or town halls
Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered
Role Context
Reason the role is open: Need additional support to process daily training transactions while full-time staff supports an LMS system upgrade.
Primary focus: Day-to-day LMS transactions and training requests.
Projects supported: Minimal project work; possible involvement with LMS system upgrade.
Typical day: Monitor help desk inbox respond to questions process LMS transactions (training assignments rosters certifications external training training plan changes) attend daily team touchpoint.
Work breakdown after training: 75 80% transaction processing 15 20% meetings 5% project work.
Regular interactions: Hiring manager full-time training coordinator (Josie) document control team training team internal client molecular division stakeholders.
First 90 days success: Intensive training hands-on learning understanding LMS processes and learning business/customer needs.
Reason the role is open: Need additional support to process daily training transactions while full-time staff supports an LMS system upgrade.
Primary focus: Day-to-day LMS transactions and training requests.
Projects supported: Minimal project work; possible involvement with LMS system upgrade.
Typical day: Monitor help desk inbox respond to questions process LMS transactions (training assignments rosters certifications external training training plan changes) attend daily team touchpoint.
Work breakdown after training: 75 80% transaction processing 15 20% meetings 5% project work.
Regular interactions: Hiring manager full-time training coordinator (Josie) document control team training team internal client molecular division stakeholders.
First 90 days success: Intensive training hands-on learning understanding LMS processes and learning business/customer needs.
Skills & Experience
Required skills:
Strong communication and customer service skills (white-glove support for leadership when needed).
Experience processing transactions in an LMS document management or change management system (SmartSolve experience preferred but not required).
Proactive communication and collaboration with team and stakeholders.
Required skills:
Strong communication and customer service skills (white-glove support for leadership when needed).
Experience processing transactions in an LMS document management or change management system (SmartSolve experience preferred but not required).
Proactive communication and collaboration with team and stakeholders.
Preferred skills:
Experience creating or updating training materials or documents.
Instructional teaching training or team leadership experience.
Microsoft Office proficiency (Excel Word PowerPoint); SharePoint Power BI and Power Automate are a plus.
Education: Bachelors degree preferred (science education or equivalent experience).
Industry experience: Medical/pharmaceutical preferred not required.
Systems used daily: SmartSolve LMS Microsoft Teams Outlook Office suite.
Best personality traits: Proactive positive collaborative goal-oriented comfortable asking questions.
Experience creating or updating training materials or documents.
Instructional teaching training or team leadership experience.
Microsoft Office proficiency (Excel Word PowerPoint); SharePoint Power BI and Power Automate are a plus.
Education: Bachelors degree preferred (science education or equivalent experience).
Industry experience: Medical/pharmaceutical preferred not required.
Systems used daily: SmartSolve LMS Microsoft Teams Outlook Office suite.
Best personality traits: Proactive positive collaborative goal-oriented comfortable asking questions.
Interview Process
Interview format: Prefer in person in Itasca; Teams video acceptable if needed.
Interviews: Typically one interview; potential second with hiring managers manager.
Interview format: Prefer in person in Itasca; Teams video acceptable if needed.
Interviews: Typically one interview; potential second with hiring managers manager.
Additional Insights
Team culture: Highly collaborative supportive daily touchpoints shared knowledge recognition-driven proactive planning for workload surges.
Team culture: Highly collaborative supportive daily touchpoints shared knowledge recognition-driven proactive planning for workload surges.
Processes transactions in the Learning Management System per company training programs relying on extensive experience and judgment to plan and accomplish goals
Project implementation experience may be required for initial plan design and existing plan enhancements; able to execute testing and provide feedback on system changes.
Delivers training at a level that requires facilitation of group process in diverse settings; designs learning interventions to meet defined needs; works with management to define organizational objectives and assist in the design of courses to meet those business needs. BS (5 years) in a learning technical or closely related discipline or sufficient practical and transferable experience to demonstrate practical equivalence; understands human learning concepts and has experience designing learning interventions to meet specific business needs
Project implementation experience may be required for initial plan design and existing plan enhancements; able to execute testing and provide feedback on system changes.
Delivers training at a level that requires facilitation of group process in diverse settings; designs learning interventions to meet defined needs; works with management to define organizational objectives and assist in the design of courses to meet those business needs. BS (5 years) in a learning technical or closely related discipline or sufficient practical and transferable experience to demonstrate practical equivalence; understands human learning concepts and has experience designing learning interventions to meet specific business needs
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About us: DivIHN the IT Asset Performance Services organization provides Professional Consulting Custom Projects and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization Specialization and Collaboration. DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race color religion (creed) gender gender expression age national origin (ancestry) disability marital status sexual orientation or military status.
