Tolling Technician

JOB SUMMARY

The Tolling Technician is responsible for the performance maintenance and support of toll collection and Intelligent Transportation Systems (ITS) infrastructure ensuring high availability and accuracy of toll operations. This exempt-level position includes both field and office duties such as equipment diagnostics configuration system reporting vendor coordination and process improvement initiatives. The Technician serves as a subject matter expert and works independently or collaboratively to ensure seamless tolling operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Field Responsibilities:

• Install configure and maintain tolling equipment including AVI/AVC systems cameras sensors readers and communication devices.
• Perform scheduled preventive maintenance and emergency repairs of field components.
• Troubleshoot hardware software and communications issues on-site.
• Conduct field inspections calibrate detection equipment and validate lane accuracy.
• Document fieldwork and maintain equipment inventory.

Office & Administrative Responsibilities:

• System Monitoring & Analytics:
  • Analyze toll system performance data identify anomalies and recommend corrective actions.
  • Generate reports on device uptime maintenance trends toll transaction quality and system health.
  • Monitor alarms and logs from network management systems (e.g. SCADA SNMP CMS).
• Documentation & Reporting:
  • Maintain detailed service logs system schematics and technical documentation.
  • Develop SOPs for routine maintenance troubleshooting procedures and safety protocols.
  • Create incident reports track resolution timelines and update configuration records.
• Vendor & Team Coordination:
  • Coordinate with OEMs contractors and integrators on technical issues firmware upgrades and project implementation.
  • Review contractor submittals and verify compliance with technical specifications.
  • Act as a liaison between field operations and engineering or IT departments.
• Asset & Work Order Management:
  • Use CMMS or service management platforms (e.g. Maximo Lucity or in-house tools) to track work orders equipment lifecycle and spare parts inventory.
  • Support procurement processes by providing technical specifications for replacement parts and tools.
• Compliance & Auditing:
  • Ensure all tolling systems comply with agency state and federal regulations.
  • Participate in system audits and provide documentation support.
• Process Improvement:
  • Identify opportunities for improving system reliability and reducing maintenance costs.
  • Participate in design reviews pilot programs and proof-of-concept testing for new tolling technologies.

WORKING CONDITIONS

PREFERRED SKILLS AND EXPERIENCE

Technical Skills:

Preferred Certifications:

• Strong communication and interpersonal skills.
• Experience with electronics/computers/networking.
• Experience with Linux systems
• Excellent computer skills (MS PROJECT EXCEL WORD etc.)

COMPLIANCE REQUIREMENTS

• Must pass a pre-employment criminal background check.
• Must pass a pre-employment Drug and Alcohol Test
• Must demonstrate eligibility to work in U.S.
• Possession of a valid drivers license is a requirement for this job.