TelecomNetwork Technician (night shift12+)

Job ID: NC-803556 ()

Onsite/Local Telecom/Network Technician (night shift/12) with anti-virus firewalls/switches Juniper/VMWare/Microsoft/Cisco cabling VOIP NOC ESInet/NG911 Salesforce Help desk/incident management experience

Location: Raleigh NC (NCDIT)
Duration: 6 Months
***Candidate will be working onsite for the duration of the engagement.

Skills:
Excellent understanding of technologies operating systems networking anti-virus back-ups systems firewalls and switches. Required 3 Years
Knowledge regarding at least one of the following vendor products: Juniper VMWare Microsoft Cisco Required 3 Years
Strong writing skills to maintain organized documentation Required 3 Years
Knowledge of network cabling network classification and network topology Required 3 Years
Experience with VOIP technologies is a plus Highly desired 3 Years
Experience in a NOC environment is preferred Highly desired 3 Years

Description:
Typical Experience: 12-36 months

We are lookingfor a Tier I replacement.

Tier I:
Night shift schedule (6pm-2am) Monday Friday

Hiring specifically with understanding that this position was created to cover callouts with short notice by either covering 2am-6am or come in at a later hour on the day of shift to cover (10pm-6am). Once hired as FTE state employee these additional hours will be available for comp/OT hours accrued. Additionally there will be planned/approved vacations and training coverage that will require shift adjustments.

Tier I will provide:
Monitoring the statewide Emergency Services IP Network (ESInet) and NG911 systems 24/7 to identify outages alarms or performance issues.
Acting as the first point of contact for PSAPs (Public Safety Answering Points) reporting technical problems or service interruptions.
Receiving triaging documenting and tracking support tickets through resolution.
Troubleshooting network telecom and connectivity issues affecting 911 operations.

Communicating with:
911 Directors and Supervisors
Telecommunications carriers
Service providers
Internal Board and AT&T Tiger Team regarding outages maintenance and incident response.
Escalating complex incidents to Tier II and Tiger Team technicians or additional vendors and carriers when needed.
Maintaining documentation ticket narration and operational logs in Salesforce.
Supporting operational continuity during emergencies severe weather events and disaster response situations.
Monitoring network security system health and telecommunications performance across PSAPs statewide.
Coordinating reroutes or alternate communications paths during outages or call surges to maintain uninterrupted 911 service.
Providing customer-service-focused support to PSAP personnel throughout North Carolina.
The role is an IN-PERSON position at 3900 Wake Forest Road Raleigh NC 27609.

Help desk / incident management
Telecommunications support
Public safety communications support
The position supports mission-critical emergency communications infrastructure for the state.

innoSoul Inc. is an Information Technology company and offers technology solutions in various platforms to different business domains. More specifically business solutions for Application Development System integration network or software installation support Custom Web Development Hosting solutions. Our value-added solutions leverage technology to enhance business performance increase productivity and secure data.