Technology Specialist III

PURPOSE STATEMENT

A Technology Specialist IIIs role is critical in an organization particularly within a school district. This positions primary responsibilities include deploying and maintaining Windows OS imaging solutions ensuring consistent and secure installations providing comprehensive support optimizing workstation performance providing user training and assistance and working as a connected and collaborating Technology Services Department team member.

Overall the role of the Technology Specialist III is crucial in maintaining a reliable secure and efficient computing infrastructure within a school district. Their technical expertise and support contribute to an enhanced educational experience for students and staff enabling them to leverage technology effectively in their learning and teaching endeavors.

ESSENTIAL FUNCTIONS

1. Develop and maintain efficient imaging strategies and processes for Windows OS computers ensuring standardized installations and configurations across the school district.
2. Install configure and troubleshoot operating systems software and applications on staff and student devices ensuring compatibility and optimal performance.
3. Collaborate with stakeholders to assess hardware and software needs recommend appropriate solutions and ensure seamless integration within the school districts technology infrastructure.
4. Provide technical support and timely resolution of hardware and software issues for staff and students employing a customer-centric approach to ensure high levels of user satisfaction.
5. Conduct regular system updates and security patches ensuring the integrity and confidentiality of data on Windows OS computers.
6. Maintain an inventory of hardware and software assets tracking licensing warranties and upgrades to ensure compliance and efficient resource allocation.
7. Develop and deliver training programs and documentation to educate staff and students on the effective use of Windows OS computers promoting digital literacy and productivity.
8. Collaborate with the technology team to evaluate emerging technologies identify opportunities for improvement and recommend innovative solutions to enhance the school districts technological capabilities.
9. Participate in the planning and implementation of technology initiatives such as network upgrades device rollouts and system migrations ensuring minimal disruption to staff and students.
10. Stay updated with industry trends and advancements in Windows OS technologies and other EdTech systems participating in professional development activities to enhance technical knowledge and skills.

OTHER FUNCTIONS

1. Collaborate with other technology department team members to address immediate district demands.
2. Perform related duties consistent with the scope and intent of the position and the department or as directed by the Director of Technology and Information Services.

REPORTING RELATIONSHIPS

• Reports to the Director of Technology and Information Services

MENTAL DEMANDS

• Experiences frequent interruptions and shifting priorities.
• Must occasionally work with distraught or difficult staff or public.
• Required to convey technical information to non-technical staff.

PHYSICAL DEMANDS

• Required to stand for prolonged periods work in cramped spaces and in non-routine positions.
• Required to lift and carry heavy objects and equipment; ability to lift and/or move up to 50 lbs.
• Required to travel to various work sites.

MINIMUM QUALIFICATIONS

Education and Experience

• High School diploma or GED.
• Preferred 2 year college or technical degree in related field.
• Minimum 5 years of related technology experience with system administration installations maintenance consulting and project management.

Knowledge Skills and Abilities

• Bilingual English/Spanish strongly preferred.
• Knowledge/awareness of own cultural identity and how this influences behavior and desire to learn about the cultural identity of others.
• Ability to establish and nurture an environment that promotes cultural competence and equitable treatment of staff students and patrons of the district.
• Ability to communicate effectively establish and maintain positive working relationships with students parents staff and the public.
• Skill in communicating technical information to non-technical staff.
• Ability to trouble-shoot problems think critically recommend solutions and be aware of costs.
• Aptitude to learn new and trending technologies; respond and adapt to new methods of operations.
• Knowledge of computer hardware systems and related operating systems and applications.
• Knowledge of the procedures and techniques required to maintain repair records and inventory.
• Knowledge of local area networks and their operations.
• Knowledge of a variety of data communications protocols including TCP/IP and telephony.
• Knowledge of how software and computer hardware interact. Skill in diagnosing equipment problems.
• Skill in reading plans wiring diagrams and technical manuals.
• Effective customer service and public relations skills; confidence in dealing with the public.
• Ability to attend to detail with accuracy.
• Ability to organize and set priorities while experiencing frequent interruptions.

Licenses/Special Requirements

• Valid drivers license and a good driving record.
• Requires fingerprinting and background check to determine that there have been no convictions involving physical molestation abuse injury or neglect of a minor.
• Must complete Walla Walla Public Schools Risk Management and Bloodborne Pathogens Training upon hire.

TERMS OF EMPLOYMENT

Technology Specialist III on the PSE Classified Salary Schedule A

Eight (8) hours per day five (5) days per week 260 days per school year; flexible work hours will be required at times; PSE Negotiated Agreement Salary Range Retirement SEBB Benefits 13 Holidays Paid Sick Leave

CONDITIONS

The preceding list of essential functions is not exhaustive and may be supplemented as necessary.

The Walla Walla School District does not discriminate in any programs or activities on the basis of sex race creed religion color national origin age veteran or military status sexual orientation gender expression gender identity disability or the use of a trained dog guide or service animal and provides equal access to the Boy Scouts and other designated youth groups. The Walla Walla School District will also take steps to assure that national origin persons who lack English language skills can participate in all education programs services and activities. For information regarding translation services or transitional bilingual education programs contact . The following employees have been designated to handle questions and complaints of alleged discrimination:

Civil Rights Compliance Coordinator

Title IX Coordinator

Dr. Mindy Meyer Director of HR

364 S. Park Street

Walla Walla WA 99362

Section 504/ADA Coordinator

Barb Casey Director of Special Education

364 S. Park Street

Walla Walla WA 99362

Required Experience:

IC