Technical Support Engineer (Everett, WA)
Job Location:
Everett, MA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Fluke is seeking a Technical Support Engineer I to provide expert assistance for our industry-leading electronic test and measurement tools. You will troubleshoot technical issues guide customers in product usage and collaborate with internal teams to enhance customer satisfaction. This role is ideal for a problem-solver with a passion for technology and hands-on expertise in electronics solar or electrical industries.
As a Technical Support Engineer I you will be responsible for providing post-sales product support by phone and email to end customers with Fluke hardware and software products. You will provide support for a wide range of products associated software and technologies.
RESPONSIBILITIES
Provide product technical support for end-customers using Fluke test and measurement tools and software.
Provide high-quality timely responses to customer inquiries by email phone and support case ticketing system.
Advocate for customers by collaborating with several teams including Engineering Sales Marketing Service Center and Operations.
Assist Sales personnel and Fluke internal groups by answering product support questions.
Develop and edit Knowledge Base content for enabling customer self-help.
QUALIFICATIONS/SKILLS AND KNOWLEDGE:
Education/Certifications
A.A. degree in engineering or technology field or 2 years of equivalent experience.
Technical Experience
1-2 years of technical experience in a technical field troubleshooting and resolving technical issues related to hardware and software.
Demonstrated success in providing high-quality support to customers including resolving escalated issues.
Strong interpersonal skills for managing customer interactions and ensuring satisfaction.
Proficient with support ticketing systems (e.g. Microsoft Dynamics Salesforce).
Proficient in the use of MS Office products
Strong written and verbal communication skills for documentation escalation reports and customer interactions.
Ability to simplify complex technical concepts for non-technical audiences.
Required Experience:
IC
About Company
Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product d ... View more
