Evergreen Application Support Specialist
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Job Summary
Join Our Talent Community!
JW Affinity IT is continuously building connections with Professionals who are interested in future roles supporting secure enterprise network environments.
If you have professional experience in the relevant field we look forward to connecting with you!
About This Pipeline
Applying to this evergreen posting places you into our talent community for consideration as new openings arise that align with your background.
Job Summary
Provides functional and technical support for district software applications. Diagnoses incidents assists users manages tickets and access performs application configuration and testing coordinates with vendors and development teams and creates knowledge articles to promote reliable application use.
Requirements
Associate or bachelors degree in information technology business systems or a related field or equivalent experience
35 years of application support or service desk experience
Knowledge of ticketing systems SQL fundamentals user/access administration testing and troubleshooting
Ability to translate user issues into technical requirements
Strong customer service communication and documentation skills. K12 or enterprise application experience preferred.
Equivalent combinations of education certifications and relevant professional experience may be considered. Assignment-specific requirements may apply.
Benefits
- Health Care Plan (Medical Dental & Vision)
- Retirement Plan (401kwith matching)
- Life Insurance Plan
- PTO
- Short Term & Long-Term Disability
- Internet & Phone Allowance (for applicable roles)
- Wellness Resources (EAP)
- Pet Insurance
- Work-Life balance
- Flexible Hours
- Full-Time Permanent Positions
Required Skills:
Provides functional and technical support for district software applications. Diagnoses incidents assists users manages tickets and access performs application configuration and testing coordinates with vendors and development teams and creates knowledge articles to promote reliable application use.
Required Education:
Associate or bachelors degree in information technology business systems or a related field or equivalent experience; 35 years of application support or service desk experience; knowledge of ticketing systems SQL fundamentals user/access administration testing and troubleshooting; ability to translate user issues into technical requirements; strong customer service communication and documentation skills. K12 or enterprise application experience preferred.
About Company
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