The client has determined that there is a need for regional IT Service Support that will also assist with PC Refresh throughout the Commonwealth. The position will report to the Office of Information Managements IT Operations Center and will perform various tasks to help direct IT requests through the appropriate channels communicate the IT needs of the regions and will be the voice of their assigned region. The candidate will be responsible for scheduling refresh appointments and imaging deploying transferring data installing apps and doing all hardware set-up and troubleshooting. Its critical that candidates have experience managing their own work and ideally scheduling refreshes/deployments directly with users.
Daily Duties Includes but not limited to:
Determine the needs of the region for hardware software upcoming projects and more.
Communicate needs of the region to the IT Operations Center.
Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals of the Operations Center.
Direct users to the appropriate source of help based on needs.
Coach staff through troubleshooting computer hardware phone mobile phone asset inventory and software issues.
Advise users on how to use technology or what technology exists to meet their business needs or communicates those needs to the IT Operations Center for advice.
Provides coordination and assistance with Asset Management PC Refresh Phone System Issues Printer Refreshes etc.
Escalates any urgent issues and outages to the IT Operations Center Information Security Office and VITA when necessary.
Actively tracks current and future initiatives needs issues concerns projects and action items.
Provides weekly reports on the status of operations and the above listed tracked activities to the IT Operations Center.
Communicates new technologies opportunities events changes policies best practices and procedures to the assigned region.
Top Skills & Years of Experience
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Knowledge of IT Service Management: Incident Change Service Request and Asset Management
Required
1
Years
General working knowledge of MS 365 applications including Word PowerPoint Excel Outlook Forms SharePoint Teams Bookings.
Required
1
Years
Experience troubleshooting hardware and software hands-on or from a service desk.
Required
1
Years
Demonstrated skills in creating professional communications to users. Demonstrated success in managing and prioritizing work
Required
1
Years
Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as need
Required
1
Years
Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting.
Required
1
Years
Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues
Required
1
Years
experience working on PC Refresh projects
Required
1
Years
demonstrated knowledge Virginia Information Technologies Agencies policies
Required
1
Years
Hardware/software troubleshooting experience
Highly desired
1
Years
Recruiter Details:
Kris :
Lokesh : Eight three two - Nine nine zero -Two four two six
Sameer : Seven one nine two three nine Five five five five
Praveen :
About US:
GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality timeliness and budgetary considerations we consistently strive to exceed client expectations building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development covering information security software development consulting and IT audits. We excel in managing critical time-sensitive projects for Fortune 500 clients nationwide ensuring their success is always at the forefront of our mission
Job Title: Technical Support Analyst (Hybrid Onsite) Location: Petersburg VA Duration: 3 months Pay Rate: $40/hr on W2 / 1099 / C2C all inclusive Interview Process: In Person Only Job Description The client has determined that there is a need for regional IT Serv...
Job Title:
Technical Support Analyst (Hybrid Onsite)
Location:
Petersburg VA
Duration:
3 months
Pay Rate:
$40/hr on W2 / 1099 / C2C all inclusive
Interview Process:
In Person Only
Job Description
The client has determined that there is a need for regional IT Service Support that will also assist with PC Refresh throughout the Commonwealth. The position will report to the Office of Information Managements IT Operations Center and will perform various tasks to help direct IT requests through the appropriate channels communicate the IT needs of the regions and will be the voice of their assigned region. The candidate will be responsible for scheduling refresh appointments and imaging deploying transferring data installing apps and doing all hardware set-up and troubleshooting. Its critical that candidates have experience managing their own work and ideally scheduling refreshes/deployments directly with users.
Daily Duties Includes but not limited to:
Determine the needs of the region for hardware software upcoming projects and more.
Communicate needs of the region to the IT Operations Center.
Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals of the Operations Center.
Direct users to the appropriate source of help based on needs.
Coach staff through troubleshooting computer hardware phone mobile phone asset inventory and software issues.
Advise users on how to use technology or what technology exists to meet their business needs or communicates those needs to the IT Operations Center for advice.
Provides coordination and assistance with Asset Management PC Refresh Phone System Issues Printer Refreshes etc.
Escalates any urgent issues and outages to the IT Operations Center Information Security Office and VITA when necessary.
Actively tracks current and future initiatives needs issues concerns projects and action items.
Provides weekly reports on the status of operations and the above listed tracked activities to the IT Operations Center.
Communicates new technologies opportunities events changes policies best practices and procedures to the assigned region.
Top Skills & Years of Experience
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Knowledge of IT Service Management: Incident Change Service Request and Asset Management
Required
1
Years
General working knowledge of MS 365 applications including Word PowerPoint Excel Outlook Forms SharePoint Teams Bookings.
Required
1
Years
Experience troubleshooting hardware and software hands-on or from a service desk.
Required
1
Years
Demonstrated skills in creating professional communications to users. Demonstrated success in managing and prioritizing work
Required
1
Years
Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as need
Required
1
Years
Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting.
Required
1
Years
Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues
Required
1
Years
experience working on PC Refresh projects
Required
1
Years
demonstrated knowledge Virginia Information Technologies Agencies policies
Required
1
Years
Hardware/software troubleshooting experience
Highly desired
1
Years
Recruiter Details:
Kris :
Lokesh : Eight three two - Nine nine zero -Two four two six
Sameer : Seven one nine two three nine Five five five five
Praveen :
About US:
GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality timeliness and budgetary considerations we consistently strive to exceed client expectations building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development covering information security software development consulting and IT audits. We excel in managing critical time-sensitive projects for Fortune 500 clients nationwide ensuring their success is always at the forefront of our mission
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