Technical Support Analyst

IT Support Specialist

Location: Lombard IL
Company: Pernix International
Employment Type: Full-Time

Position Summary

Pernix International is seeking a dependable solutions-oriented IT Support Specialist to support our growing global construction and engineering operations. This role will provide day-to-day technical support to employees across corporate and project environments ensuring the smooth operation of hardware software communication tools and network systems in a fast-paced collaborative setting.

The ideal candidate is highly responsive organized customer-focused and capable of troubleshooting technical issues while supporting both office-based and remote employees. This individual will play a key role in maintaining operational efficiency and delivering excellent internal customer service across the organization.

Key Responsibilities

• Provide Tier 12 technical support for desktops laptops mobile devices printers and peripherals
• Troubleshoot hardware software VPN connectivity and Microsoft 365 issues in a timely manner
• Support onboarding and offboarding processes including user account setup permissions equipment provisioning and system access
• Maintain and support Microsoft 365 Active Directory Teams Outlook and common business applications
• Assist employees both onsite and remotely with technical support needs
• Draft and maintain technical documentation SOPs troubleshooting guides and IT processes
• Support basic networking functions including Wi-Fi VPN access printers and conference room technology
• Track document and resolve support tickets while maintaining strong communication with end users
• Assist with inventory management and tracking of company IT assets and equipment
• Partner with IT team members and external vendors on system upgrades process improvements cybersecurity initiatives and IT projects
• Help ensure technology systems support the operational needs of a global construction environment

Qualifications

• Minimum 2 years of IT support experience in a small to mid-sized company environment
• Strong working knowledge of Windows OS Microsoft 365 Active Directory and basic networking concepts
• Experience with ticketing systems remote support tools and user account administration
• Excellent troubleshooting problem-solving and communication skills
• Strong customer service mindset with the ability to support employees across multiple departments and technical skill levels
• Ability to manage multiple priorities in a fast-paced environment with strong attention to detail
• Associates or Bachelors degree in Information Technology or related field preferred (or equivalent experience)
• Experience supporting hybrid or remote teams is a plus
• Construction engineering or project-based industry experience is preferred but not required

Why Join Pernix International

At Pernix International youll join a collaborative global team supporting complex construction and infrastructure projects around the world. We value adaptability teamwork innovation and individuals who are committed to delivering exceptional support that helps drive operational success.