Helpdesk Support I

At Comoto we serve the rider fuel the industry and inspire the community. But behind every great rider experience is a massive tech-driven engine. Thats where you come in.

Were looking for an IT Support Specialist to be the ultimate pit crew for our Louisville Fulfillment this role you wont just be fixing computers; youll be keeping our fast-paced team fully operational ensuring our gear gets out the door and into the hands of riders across the country. While youll primarily be the go-to tech expert on the Louisville floor youll also team up with our national IT crew to provide occasional remote support for our fulfillment centers in North Las Vegas NV and Lawnside NJ.

If you love solving puzzles working with your hands and helping people cross the finish line every day youre in the right place.

What Youll Do:

• Keep the Line Moving: Diagnose troubleshoot and repair/replace non-functioning hardware and software (think desktop PCs warehouse scanners printers and handheld devices) to minimize downtime.
• Own the Queue: Manage track and resolve incoming technical requests through our ticket-tracking system keeping team members updated every step of the way.
• Bridge the Distance: Provide exceptional tech support both in-person on the fulfillment floor and over the phone for our remote and multi-site team members.
• Collaborate Nationwide: Partner with the broader Comoto IT team to share knowledge tackle large-scale tech challenges and improve our daily operations.

Qualifications :

What You Bring to the Track:

• The Troubleshooter Mindset: You have a knack for diagnosing hardware and software hiccups and wont stop until you find a solid solution.
• Top-Tier Communication: You can translate complex tech speak into clear friendly instructions for team members of all technical backgrounds.
• Adaptability & Drive: You thrive in a fast-paced environment can pivot quickly when priorities shift and arent afraid to roll up your sleeves to help the team win.

Our Next IT Support Specialist Has:

• 13 years of IT support experience or a recent IT graduate with strong customer service experience.
• Excellent communication skills! Youre able to explain technical issues to non-technical warehouse employees.
• The ability to comfortably work in a warehouse environment (walking standing occasionally lifting equipment).
• Strong troubleshooting skills with Windows PCs printers scanners mobile devices and basic networking.
• A positive attitude and willingness to learn.
• A high degree of security awareness and adherence to company best practices
• The ability to prioritize organize and execute quickly and efficiently in a dynamic environment with ever-changing and competing demands.
• Basic knowledge of TCP/IP networking routing firewalls
• Superb problem-solving abilities and can manage multiple projects and problems with varying timelines and levels of priorities
• Knowledge and experience of MacOS and experience with alternate OSs such as Linux are a plus.
• Windows and GSuites administration experience
• The ability to service and maintain Apple products (iPods iPads and others) along with Windows computers.
• The ability to travel 10% out of the year

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time