Technical Support Analyst II

This role is responsible for deployment maintenance and technical support of desktops laptops servers client devices switches APs printers specialty equipment digital signage security access control cameras and other ancillary systems. This role will work closely with business users on site staff and centralized IT/OT enterprise teams and will take part in the after-hours/on-call rotation.

Typical Duties:

• Field incoming help requests from end users in a courteous and professional manner

• Record track and document the problem-solving process through to final resolution

• Identify and learn software and hardware technology used and supported by the organization

• Perform hands-on resolution at the desktop level including installing and upgrading software hardware diagnostics and configuring systems and applications

• Familiarize end users with basic software hardware and peripheral device operation

• Install upgrade and support desktops laptops printers Vehicle Mounted Terminals (VMT)s network switches cameras wireless APs Internet Circuits VoIP and other systems

• Adhere to organizational asset change problem and incident management processes

• Track all IT/OT assets at assigned location

• Maintains assigned servers (physical and/or virtual) and ensure all updates are applied in accordance with organizational guidelines

• Coordinate and assist with site Process Control (OT) lead on OT/IT disaster recovery efforts OT device patching Device image and deployment

• Provide regular status updates via email to site and IT/OT lead teams and actively participate in IT/OT Team meetings

• Serves as the primary IT support resource for a designated home mill providing consistent onsite support and coordination with enterprise IT teams.

• Provides supplemental onsite or remote support to other Wood Products locations as needed for coverage special projects or during absences.

• Supports IT operations within an active manufacturing environment coordinating work to minimize disruption to production systems and site operations.

• Demonstrated safety focus
• Associates degree in information technology or equivalent combination of education and/or experience
• Three plus years experience in technical administration of PCs Printing Server Management with demonstrated broad-based technical abilities
• Skilled and experienced supporting desktops laptops printers switches wireless APs Internet Circuits VoIP VPN general infrastructure etc.
• Problem-solving skills and the ability to learn new technologies
• Demonstrate and actively document incidents changes and technology assets in enterprise ITSM systems
• Strong oral and written communication skills

Highly Valued Skills:

• Microsoft certifications MCITP MS Certified IT Professional MCDST MS Certified Desktop Support Technician MCP MS Certified Professional
• CCNA - Certified Cisco Network Associate or similar
• Experience supporting the IT/OT infrastructure needs of a manufacturing facility
• Four-year degree in information technology or related field
• Experience with Rockwell Suite of PLC tools AssetCentre FactoryTalk Directory

About Weyerhaeuser

We sustainably manage forests and manufacture products that make the world a better place. Were serious about safety driven to achieve excellence and proud of what we do. With multiple business lines in locations across North America we offer a range of exciting career opportunities for smart talented people who are passionate about making a difference.
We know you have a choice in your career. We want you to choose us.

What We Offer:

Compensation: This role is eligible for our annual merit-increase program and we are targeting a salary range of $82500-$123800 based on your level of skills qualifications and experience. You will also be eligible for our Annual Incentive Program which offers a cash bonus targeting 7% of base pay. Potential plan funding may range from zero to two times that target.

Benefits: When you join our team you and your dependents will be offered coverage under our comprehensive employee benefits plan which includes medical dental vision short and long-term disability and life insurance. We offer a pre-tax Health Savings Account option which includes a company contribution. Other benefit options are also available such as voluntary Long-Term Care and Employee Assistance Programs. We also support personal volunteerism sponsor a host of diversity networks promote mentoring and provide training and development opportunities to help you chart your path to a fulfilling career.

Retirement: Employees are able to enroll in our companys 401k plan which includes a paid company match in addition to our annual contribution equal to 5% of your base salary.

Paid Time Off or Vacation: We provide eligible employees who are scheduled to work 25 hours or more per week with 3-weeks of paid vacation to use during your first year of addition after being employed for six months eligible employees begin to accrue vacation for future use. We also recognize eleven paid holidays per year providing a total of 88 holiday hours and paid parental leave for all full-time employees.

Weyerhaeuser is an equal opportunity employer. Inclusion is one of our five core values and we strive to maintain a culture where all our people feel a sense of belonging opportunity and shared purpose. We are committed to recruiting a diverse workforce and supporting an equitable and inclusive environment that inspires people of all backgrounds to join stay and thrive with our team.