Technical Program Manager

Our Team
Chewys Pet Health team is on a mission to make pet healthcare simpler more accessible and a little less stressful for pet parents (and their furry sidekicks). From scaling telehealth tooptimizinguserexperiences across thepet prescription spacewerebuilding products that genuinely make a difference in how people care for their pets.

Engineering is at the heart of that journey.Werea curious collaborative group that cares just as much about whywerebuilding somethingas howwe build. We celebrate wins learn from missteps without blame and continuously raise the bar for ourselves and each other. Whetheritscontributing to shared platforms or partnering across teamsyoullfind plenty of opportunities to make a real impact and grow along the way

Our Opportunity:

We are looking for a Senior Technical Program Manager Healthcare B2C at our Boston MA or Bellevue WA office. This role will own the portfolio planning technical coordination and delivery support for enhancing Chewys Healthcare B2Cplatforms like Telemedicineincluding integrations with checkout payments and other partner integrations across our e-commerce and Healthcare teams.

As an Sr TPM you will operate as a single-threaded owner for large ambiguous and business-critical initiatives influencing strategy and driving execution across multiple teams and organizations.

What Youll Do:

Own portfolio management for the Healthcare B2C services domain driving roadmap alignment and execution across multiple teams ensuring transparency at all levels including executive leadership..

Act as the end-to-end owner for large cross-functional programs (e.g. telemedicine expansion) from concept through launch and post-launch optimization..

Partner with business and engineering leaders on annual OP1 planning quarterly business review processes and documentation and onsite team strategic planning meetings. .

Drive planning mechanisms that balance business impact engineering capacity and operational risk making tradeoff decisions in ambiguous environments..

Partner with product engineering leaders to define multi-quarter strategy and execution plans tied to key metrics such as authorization rates conversion payment cost and fraud loss..

Influence technical architecture and system design discussions to ensure scalable resilient and secure payment systems without directly managing engineers..

Define and enforce mechanisms for operational excellence including SLA/SLO tracking incident management and continuous improvement for payment success rates and latency..

Identify surface and mitigate risks across programs including cross-team dependencies.

Own executive communication including bi-weekly Flash updates providing clear concise updates on program health risks tradeoffs and business impact and driving alignment across senior stakeholders..

Establish and scale mechanisms (roadmaps metrics dashboards rituals)that improve predictability and execution quality across the Healthcare B2C organization.

What Youll Need:

Bachelors degree in computer science or related field and 7 years of experience (or masters degree with 5 years of experience)

5 years of experience in technical program management with demonstrated ownership of large-scale cross-team initiatives

Experience with web/mobile technologies (React TypeScript) and backend systems (e.g. Java APIs distributed systems)

Experience with APM(Datadog Dynatrace) and AWS technologies ( EC2 SNS SQS DynamoDB)

Proven ability to operate independently in ambiguous problem spaces defining structure priorities and execution plans

Strong understanding of B2C web applications

Demonstrated experience influencing technical architecture and business strategy across multiple teams withoutdirect authority

Experience driving multi-quarter programs with measurable business impact (e.g. revenue lift cost reduction reliability improvements)

Experience with Agile methodologies and delivering complex systems at scale

Preferred: Experience in high scale e-commerce platforms.