Supervisor, AOG

DSV - Global transport and logistics
In 1976 ten independent hauliers joined forces and founded DSV in Denmark. Since then DSV has evolved to become the worlds 3rdlargest supplier of global solutions within transport and logistics. Today we add value to our customers entire supply chain by transporting storing packaging re-packaging processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines outlets stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at

Location: USA - Miami 12430 NW 25th St

Division:Air & Sea
Job Posting Title: Supervisor AOG
Time Type: Full Time

The Air Import Supervisor is responsible for overseeing the day-to-day operations of the air import team to ensure that all import shipments are processed accurately and timely in accordance with customer requirements and company policies. This position involves supervising and coordinating the activities of a team of air import coordinators communicating with customers carriers and other stakeholders resolving issues and providing excellent customer service.

Duties and Responsibilities

• Supervise and coordinate the activities of a team of air import coordinators to ensure smooth and efficient operations
• Monitor and manage the flow of import shipments to ensure compliance with customer requirements and company policies
• Communicate with customers carriers and other stakeholders to ensure timely and accurate delivery of shipments
• Resolve issues related to shipments such as delays damages or customs clearance problems
• Ensure that all documentation is accurate and complete including air waybills commercial invoices and other import documents
• Provide excellent customer service and ensure that customer expectations are met or exceeded
• Ensure compliance with relevant laws and regulations including customs regulations import controls and hazardous materials regulations
• Participate in the development and implementation of process improvements to increase efficiency and quality of service

• This role involves working on a rotational 24/7/365 shift which includes morning afternoon night weekend and holiday work which rotates among the team members according to a predefined pattern.

Educational background / Work experience

• A bachelors degree in transportation logistics international business or a related field is preferred. However equivalent experience in the transportation and logistics industry may be considered.
• A minimum of 5 years of experience in air import operations is required with at least 2 years of experience in a supervisory or managerial role.

Skills & Competencies

• Strong knowledge of air import operations documentation and regulations
• Excellent communication skills both verbal and written
• Strong problem-solving and analytical skills
• Ability to work under pressure and meet deadlines
• Strong attention to detail and accuracy
• Proficiency in Microsoft Office (Excel Word and Outlook)
• Familiarity with transportation management systems (TMS) and/or enterprise resource planning (ERP) systems is preferred

Function / Market & Industry Knowledge / Business Acumen / Processes

Supervisory Responsibilities (if any)

• This position is responsible for supervising a team of air import coordinators including hiring training and performance management.

Preferred Qualifications

• A masters degree in transportation logistics international business or a related field
• Professional certification in logistics or supply chain management such as Certified Logistics Professional (CLP) or Certified Supply Chain Professional (CSCP)
• Experience in project management or process improvement initiatives
• Familiarity with industry-specific software and tools such as CargoWise or Cargospot

Language skills

• Fluent in English (oral and written)

Computer Literacy

• Proficiency in Microsoft Office (Excel Word and Outlook) is required.
• Familiarity with transportation management systems (TMS) and/or enterprise resource planning (ERP) systems is preferred.

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as at will employees. This means that an employee may be terminated for any reason or no reason at all at any time provided the discharge does not violate any law*. Additionally each employee has the right to terminate his/her employment at any time. *Except if employed in Montana where termination requires just cause

For this position the expected base pay is: $69000 - $93000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge skills experience geographic location and other objective business considerations.

DSV provides a comprehensive package of health benefits including: medical prescription dental vision and life insurance along with flexible and health spending accounts short and long-term disability coverage and wellness resources to support your overall addition our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance DSV also offers generous paid time off paid holidays and additional floating holidays.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website employees or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at. If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 160000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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