Join Fortinet a cybersecurity pioneer with over two decades of excellence as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet our mission is to safeguard people devices and data everywhere.

The Fortinet Team is seeking a highly technical Staff Technical Support Engineer for FortiSIEM team.A FortiSIEM Technical Support Engineer is responsible for providing advanced technical support by troubleshooting and resolving problems for enterprise customers on the FortiSIEM platform. This role directly supports mission-critical customer environments and requires strong expertise in Linux Windows networking virtualization security technologies within enterprise infrastructure operations.

Job Responsibilities:

Customer Support and Case Management

• Providing technical support for FortiSIEM customers through voice calls email and support ticket system

• Manage support cases through full lifecycle ownership:

  • Troubleshooting

  • Collect and analyze configuration deployment client infrastructure/topology and FortiSIEM Logs

  • Reproduction of customer environment using in-house lab equipment

  • Providing solutions through collected detail and analysis

  • Ability to perform live troubleshooting with customers on production environments

• Ensure customer expectations are set and constantly managed and met

• High level ability to judge when escalations to senior Support engineers are necessary

• Able to take weekend on-call issues (P1) when scheduled to do so

• Identity Investigate and document product and interoperability issues.

• Write knowledgebase articles

Job Skills Required

• Strong background with Enterprise-level experience for Linux and Windows administration

  • Installation configure patching upgrading and maintenance for enterprise

    • RHEL Ubuntu Rocky (preferred) SUSE

    • Windows Server

  • Enterprise level experience with virtualization technologies

    • Hypervisors: Proxmox KVM Nutanix Xen VMware (vSphere Esxi) Hyper-V

  • Knowledge about infrastructure optimization and capacity planning is a plus

• Strong understanding of: OSI layers (1-7) TCP/IP Networking Routing and switching Fundamentals Firewalls VPN technologies

• Network Security concepts: IDS/IPS Systems

• Practical applied knowledge of different communication and system protocols:

  • ssh telnet ldap(s) http(s) ssl/tls smtp snmp vnc rdp dns wmi omi

• Practical experience with Data platform technologies:

  • Elasticsearch: install configure maintain

  • Clickhouse: install configure maintain

• Ability to understand basic scripting and coding is a plus

  • Bash Python (2.7 3.14) Expect JavaScript PowerShell

  • C Java

• Strong knowledge of SIEM along with Security and Compliance practices and protocols.

• Knowledge of security vulnerabilities and how to mitigate known vulnerabilities

• Knowledge and understanding of cloud-based deployments/infrastructure

  • AWS Azure GCP

    • Along with Cloud networking security hybrid deployments

• Strong Troubleshooting and analytical skills

• Strong documentation discipline

• Effective time management and prioritization discipline

• Excellent written and verbal communication skills

• Ability to de-escalate and perform under pressure during client outages and incidents

• Ability to work both independently and collaboratively

• Ability to be on-site 5 days a week for a block of 6 hours.

WorkExperience

• At least 6 - 8 years of relevant industry experience

• At least 3 - 4 years of network support experience (NOC SOC support)

• 1 year of Software Development is a plus

• Experience in 24x7 operation support environments

• Experience supported regulated or HA environments preferred

Education

Bachelors degree in Computer Science or Information Systems with a concentration in Information Technology or equivalent enterprise experience

The US base salary range for this full-time position is $110000-$134000. Fortinet offers employees a variety of benefits including medical dental vision life and disability insurance 401(k) 11 paid holidays vacation time and sick time as well as a comprehensive leave program.

Wage ranges are based on various factors including the labour market job type and job level. Exact salary offers will be determined by factors such as the candidates subject knowledge skill level qualifications experience and geographic location.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at the time of hire and annually at the Companys discretion.

Must be authorized to work in the U.S. without sponsorship.

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Embark on a challenging enjoyable and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 890000 customers around the globe.

About Our Team:

Join our team known for its collaborative ethos working seamlessly with global customers internal engineering teams and product development groups. Our team culture emphasizes continuous learning innovation and a strong commitment to customer satisfaction. We embrace Fortinets core values of openness teamwork and innovation fostering an environment where team members support each other share knowledge and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinets high standards of excellence in cybersecurity solutions.

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Embark on a challenging enjoyable and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660000 customers around the globe.