Sr. Manager Solution Engineering Verticals

Freshworks is looking for an exceptional Senior Manager of Solutions Engineering to lead our North America Verticals Solutions Engineering team supporting Manufacturing State & Local Government Education (SLED) and Canada.

This is a highly strategic leadership role responsible for developing and scaling a team of Solutions Engineers who partner with customers to modernize service operations improve employee experiences and accelerate digital transformation initiatives. You will play a critical role in driving revenue growth increasing win rates expanding industry expertise and helping customers realize the value of AI-powered service management.

Were looking for a leader who thrives at the intersection of technology business strategy industry expertise and people development. Someone who can coach teams to excellence influence executive stakeholders and build go-to-market motions that help Freshworks win in key growth markets.

What youll do

• Lead and develop a high-performing team of Solutions Engineers supporting Manufacturing SLED and Canada including hiring onboarding coaching performance management and career development. Foster a culture of accountability collaboration and continuous growth while helping the team achieve ambitious business goals.

• Partner closely with Sales leadership to develop and execute industry-specific and regional go-to-market strategies drive pipeline growth improve win rates and support new business expansion and cross-sell opportunities across key vertical markets.

• Serve as a player-coach by actively participating in strategic customer engagements executive presentations discovery workshops and complex solutioning. Help your team solve industry-specific business challenges and demonstrate the value of Freshservice including ITSM ITOM ITAM Enterprise Service Management and AI-powered capabilities.

• Drive operational excellence through resource planning performance analysis and the development of scalable processes playbooks and best practices that improve team effectiveness and business outcomes across diverse markets.

• Act as a trusted advisor to Sales Product and executive leadership by providing insights into customer needs industry trends competitive dynamics pipeline health and product requirements. Champion the voice of the customer and help shape the future direction of the Freshservice platform.

Qualifications :

• 5 years of experience leading Solutions Engineering teams preferably within ITSM ITOM ITAM Enterprise Service Management or related technologies.

• Proven track record of engaging CIOs and senior IT leaders driving strategic conversations and influencing executive decision-making.

• 10 years of relevant experience in enterprise software pre-sales or solution consulting.

• Demonstrated ability to hire coach and develop high-performing technical teams.

• Experience leading specialized teams vertical markets or regional go-to-market motions is highly desirable.

• Experience supporting Manufacturing Public Sector Education or other regulated industries is highly desirable.

• Experience building scalable programs processes and go-to-market strategies in a high-growth environment.

• Strong understanding of value-based selling business discovery and executive storytelling.

• Exceptional communication skills with the ability to influence stakeholders across Sales Product Customer Success and executive leadership.

• Passion for technology and helping shape product direction through customer and market feedback.

• Experience with AI automation or digital transformation initiatives is a plus.

• Bachelors degree preferred but not required.

Additional Information :

The annual salary range for this position is $192865  $238245 USD Commissions

Compensation is based on a variety of factors including but not limited to location experience job-related skills and level. Bonus/equity may be available.

Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time