Client Success Manager

We are seeking a relationship-driven Client Success Manager to join our team at 111 Sign Inc. As the primary point of contact for key accounts you will be responsible for ensuring a seamless customer experience post-sale. Your role will involve building strong relationships maximizing customer value and driving repeat business and referrals.

• Serve as the main point of contact for assigned client accounts fostering strong trusted relationships
• Onboard new clients guiding them through ordering processes and account setup
• Proactively communicate with clients on order status satisfaction and future needs
• Identify opportunities for upselling/cross-selling to drive revenue growth
• Monitor account health and address any issues before they escalate
• Collaborate with internal teams to resolve client concerns efficiently
• Manage renewals reorders and pricing discussions for recurring clients
• Gather client feedback to enhance products processes and services
• Track account metrics and report on performance indicators
• Develop account plans/strategies for top clients
• Advocate for client needs across departments and represent the clients voice internally
• Conduct periodic business reviews with key accounts to align on goals

• 1 years of experience in client success account management customer service or sales
• Strong relationship-building communication and negotiation skills
• Proactive problem-solving abilities with a customer-first mindset
• Proficiency with CRM software and account tracking tools
• Ability to manage multiple accounts and priorities simultaneously
• Familiarity with print specs and production timelines
• Data-driven mindset with experience in tracking and reporting on account metrics

This is a full-time position based in Boston Massachusetts. Salary and benefits will be competitive and commensurate with experience.

Required Skills:

Customer Service