Software Engineering Manager

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As a Software Engineering Manager within PNCs SRC First Response organization you will be based in Pittsburgh PA Cleveland OH Dallas TX Birmingham AL Phoenix AZ or Denver CO.

Provide after-hours operational leadership and on-call support. Participate in an on-call leadership rotation supporting critical production services major incidents and high-severity customer-impacting events. Availability outside standard business hours including evenings weekends and holidays may be required to support incident response change events escalations and business continuity needs.

Travel occasionally for offsite meetings or other business-related activities (less than 5% travel)


Technical Skills & Expertise
Ideal candidates should have working knowledge or experience in at least three areas:
Core Technologies
Programming/Runtime: Java SQL Tomcat Websphere
Databases: Oracle SQL Neo4J Mongo (distributed) or DB2 VSAM (mainframe)
Streaming/Event Platforms: Kafka
Caching/Data Stores: Redis ESS
Operating Systems: Linux/Unix Windows Server could include Windows/Linus (distributed) or TCO/CICS (mainframe)
Container Platforms: OpenShift (OCP)
Observability & Troubleshooting Tooling
Experience using one or more of the following for monitoring triage and root cause analysis:
oDynatrace
oBigPanda
oElasticSearch
oGrafana

Candidates should be comfortable leveraging these tools to correlate events analyze system behavior and accelerate incident resolution.

Leadership & Management Skills
At least 5 years experience leading teams with increasing levels of responsibility over time
Proven ability to:
oBuild and develop high-performing teams
oCoach and mentor talent
oDrive accountability and ownership
Experience delivering projects and initiatives from inception through execution
Ability to maintain composure and lead effectively during high-stress incidents or outages

Critical Thinking & Problem Solving
Strong root cause analysis disciplinenot just resolving issues but identifying underlying causes
Ability to apply 2nd and 3rd order thinking including:
oUnderstanding downstream impacts of decisions
oApplying learnings broadly across systems and teams
Proactively identifies and addresses systemic weaknesses that enable incidents
Focus on preventing regression through process tooling and architectural improvements
Systems Thinking
Ability to understand complex cause-and-effect relationships across distributed systems
Evaluates problems in a broad end-to-end context rather than in isolation
Recognizes patterns across incidents and environments to drive strategic improvements

Communication Skills
Ability to adapt communication style based on audience (technical teams leadership business stakeholders)
Strong written and verbal communication skills especially during incident situations
Capable of translating complex technical issues into clear actionable insights

Behavioral & Professional Attributes
Maintains appropriate temperament under pressure
Demonstrates resilience and sound judgment during critical incidents
Strong ownership mindset with a focus on outcomes
Collaborative and team-oriented approach
Continuous learner with a focus on improvement and operational excellence
Participate in on-call support and respond to critical incidents when required


Summary Profile of Ideal Candidate
A successful ASM candidate combines:
Deep technical breadth across multiple disciplines
Strong leadership and team development capabilities
Advanced problem-solving and systems thinking
Ability to lead through ambiguity and high-pressure situations
Commitment to continuous improvement and preventing recurring issues

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Manages development projects development teams and application support functions.
• Oversees multiple application programming and analysis projects which include development installation and maintenance of application programs.
• Monitors and maintains adherence and compliance to quality standards on an ongoing basis.
• Maximizes staff contribution through professional growth and development to increase teamwork and more effectively meet business needs.
• Analyzes applications to ensure that all systems that are developed meet business needs and specifications.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Application Development Business Management Customer Solutions Design Group Problem Solving Process Improvements Release Management Software Solutions User Experience (UX) Design

Agile Development Application Delivery Process Application Development Tools Coaching Others Design Thinking IT Environment Software Process Improvement (SPI) System Testing

Roles at this level typically require a university / college degree with 5 years of industry-relevant experience. At least 3 years of prior management experience is typically lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

Base Salary: $110110.00 $204490.00

Salaries may vary based on geographic location market data and on individual skills experience and education. This role is incentive eligible with the payment based upon company business and/or individual performance.

Generally this opening is expected to be posted for two business days from 07/06/2026 although it may be longer with business discretion.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.