SOC Operator

We help make your world a safer place.

Securitas is a global leader in advanced and sustainable security solutions operating in 47 countries with over 355000 employees and serving more than 150000 clients worldwide. For more than 80 years weve protected what matters most making us a trusted partner for clients and an employer of choice.

At Securitas our mission is guided by our core values: Integrity Vigilance and Helpfulness. These values define who we are and drive how we serve our clients and communities.

Position Overview

As a SOC Operator you play a critical role in maintaining a safe and secure environment through centralized monitoring and coordination. This position is responsible for managing security systems monitoring alarms and communications dispatching emergency services and documenting incidents in real time.

SOC Operators serve as the command center for security operationsensuring rapid response accurate reporting and continuous situational awareness.

If you have experience in call centers dispatch customer service or surveillance monitoring this role is a great fit. If not we provide the training needed to launch your career in the security field.

Key Responsibilities

• Alarm Monitoring: Monitor intrusion detection systems and other security technologies to identify and respond to threats
• Radio & Communication Monitoring: Listen to and manage law enforcement and security radio traffic while maintaining real-time awareness
• Incident Dispatching: Coordinate and dispatch appropriate emergency services or on-site personnel
• Event Logging & Reporting: Accurately log incidents maintain detailed records and prepare professional reports
• Video Surveillance: Monitor CCTV systems to detect suspicious activity and support investigations
• System Operations: Perform remote alarm panel programming and system troubleshooting as needed
• Customer Support: Provide clear professional communication to clients employees and emergency responders
• Incident Analysis: Review events and assist with identifying trends or areas for improvement

Minimum Qualifications

• At least 18 years of age
• High School Diploma or GED (or willingness to obtain within six months)
• Legal authorization to work in the United States
• Reliable communication and transportation
• Ability to read write and speak English
• Successful completion of pre-employment screening (background check and drug test)

Preferred Experience

• Call center dispatch or monitoring experience
• Security operations center (SOC) experience
• Familiarity with CCTV alarm systems or dispatch software

Core Competencies

• Strong attention to detail and situational awareness
• Ability to multitask in a fast-paced high-pressure environment
• Excellent communication skills (written and verbal)
• Strong problem-solving and decision-making abilities
• Professionalism and composure during emergencies
• Team-oriented with adaptability to changing conditions

Working Conditions

• Primarily seated in a centralized control room setting
• Extended periods of computer and system monitoring
• Fast-paced environment requiring quick decision-making
• May include evenings weekends holidays or overtime
• Regular interaction with clients employees and emergency personnel

Why Join Securitas

• Apply quickly and efficiently online
• Interview from the convenience of your home
• Weekly pay
• Competitive benefits package
• Flexible schedules

Equal Opportunity Employer

Securitas Security Services is proud to be an Equal Opportunity Employer. We are committed to diversity equity inclusion and belonging in the workplace. All qualified applicants will receive consideration without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status or any other legally protected characteristic.

See a different world. Join Securitas today.

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