Service–Warranty Technician (Second Shift)

ServiceWarranty Technician (Second Shift)

Delivering Excellence in Every Home

Lexington South Carolina

Were expanding our team and looking for an experienced customerfocused Second Shift ServiceWarranty Technician to support our evening and weekend warranty operations. This role is designed for technicians who want stable hours minimal overnight workload and zero oncall chaos while still delivering exceptional service to homeowners.

This role is responsible for delivering a toptier homeowner experience while installing maintaining repairing and troubleshooting plumbing systems and fixtures in residential settings. Youll ensure all work meets code safety standards and company expectations while providing clear communication accurate documentation and dependable service. If you take pride in craftsmanship professionalism and helping homeowners feel confident in their plumbing systems this is the role for you

Schedule & Compensation

• Tuesday through Saturday
• 1:00 PM 10:00 PM
• Guaranteed minimum of 40 hours per week
• Top pay for top experience (structured to avoid overtime and eliminate oncall frustrations)
• Most nights involve light call volume
• Saturday: paid full day; dispatched only for emergency warranty calls
• No traditional oncall rotation

Does This Sound Like You

• You take pride in delivering a customer experience that stands out
• You communicate clearly and confidently with homeowners
• Youre detailoriented organized and committed to doing the job right
• You enjoy solving problems and working independently
• You thrive in a fastpaced environment where every day brings something new
• thrive in dynamic environments where no two days are the same

The Experience Wed Love To See:

• High School Diploma preferred
• Two years of construction plumbing management or inspection experience
• Strong attention to detail and problemsolving skills
• Ability to work independently without supervision
• Excellent communication and customerservice skills
• Comfortable using smartphones tablets email and service software
• Strong organizational and planning abilities
• Confidence in coaching or guiding others when needed
• Ability to maintain professionalism and boundaries in a team environment
• Proven success driving operational efficiency and client satisfaction

What Youll Get To Do:

• Provide exceptional customer service answer homeowner questions and explain repairs and maintenance
• Assist with estimating for service jobs including identifying repair needs and communicating scope
• Deliver Fanatical Customer Service on every interaction
• Install maintain and repair plumbing systems and fixtures including pipes valves faucets toilets bathtubs dishwashers and water heaters
• Diagnose and troubleshoot leaks clogs pressure issues and system malfunctions
• Perform routine inspections and preventive maintenance to ensure safe efficient operation
• Respond to emergency calls such as burst pipes major leaks and severe blockages
• Document all work performed and maintain accurate service logs
• Ensure all work complies with plumbing codes safety standards and inspection requirements
• Keep tools equipment and service vehicles organized and properly stocked

Why You Want This Job:

• Plumbing is an essential service meaning theres always demand for skilled professionals
• If you enjoy fixing things and troubleshooting issues this job keeps you engaged with real-world challenges
• Each day brings new tasks from repairs to installations keeping the job interesting
• With experience skilled plumbers can earn a solid income with opportunities for career advancement
• Youll have the satisfaction of helping people by solving problems and improving their plumbing systems
• Many service plumbers work autonomously handling jobs on their own or managing small teams
• You can immediately see the impact of your work whether its fixing a leak or installing a new system

This Position Offers:

• A fast-growing industry with a rapidly expanding company
• Family friendly atmosphere
• Monday-Friday work week with weekly pay
• Health prescription drug vision and dental insurance available
• Short- and long-term disability as well as life insurance available
• Matching 401(k) with profit bonus opportunities and potential yearly holiday bonus
• Great Work-Life balance and Employee Assistance Program offered

Service Plumbers are skilled professionals who specialize in diagnosing repairing and maintaining plumbing systems in residences. They play a crucial role in ensuring water flows properly pipes remain functional and fixtures operate efficiently. These experts handle everything from leak detection and pipe repairs to installing new plumbing systems and responding to emergency calls. Their combination of technical expertise problem-solving skills and customer service makes them essential in keeping residential and commercial properties running smoothly.

Ready to take the plunge Apply today and become a valued member of our passionate plumbing team!

Requirements:

Minimum Qualifications (Knowledge Skills and Abilities)

High School Diploma Preferred

Meticulous attention to detail

Two years applicable construction plumbing management or inspector experience

Computer and tablet literate. Able to use smart phone email software applications

Must be a self-starter self-motivated ability to work without supervision

Have excellent communication skills

Organization planning and problem-solving skills

Ability to prioritize tasks and execute based on priority without being micromanaged

Comfortable and confident in coaching others on their work performance

Ability to maintain professional distance with co-workers to be an effective leader