Servicer Review Analyst I Master Servicing

Application Deadline: 5/29/26 - Hybrid Role - Must live within a commutable distance to the Highlands Ranch CO office for in-office responsibilities. Typically 6 days per month.

As the Servicer Review Analyst I - Master Servicing youll be responsible for organizing conducting and managing the process of Primary Servicer site visitations for evaluation of their servicing operations. Youll be responsible for the timely reporting of site review findings and the writing of an internal operational report. Youll conduct Primary Servicer Desk Reviews for the purpose of analyzing operational and financial strengths and weaknesses. Youll direct and approve Servicers course of action involving loan level issues related to trust agreement and servicing agreement obligations.

About the role

• Travel to Primary Servicer site. Responsible for the project management including the preparation and mailing of an engagement package before and reconciliation and reporting of findings after the Site Review. Requires extensive customer-facing and interviewing of high-level senior officers. Requires extensive knowledge of governing trust agreements to speak to contract requirements. Requires well-rounded knowledge in loan servicing to negotiate with Servicer on acceptable servicing practices.

• Responsible for writing and publishing a site report of audit findings to the Primary Servicer within required timeframes. Responsible for writing an internal operational report on the servicing operation. Organizes and leads conference calls with key management internally and within the primary servicing operation to discuss issues/findings etc.

• Responsible for conducting and managing the Primary Servicer Desk Reviews by analyzing and inventorying responses/attachments from the Annual Servicer Questionnaires. Performs risk/best practice analysis of servicing functions i.e. tax processing force placed insurance escrow administration default etc. Has extensive knowledge in financial analysis and loan servicing to identify any risks within the servicing operations.

• Responds to complex verbal and written loan level requests from Primary Servicers. Requires extensive knowledge of governing trust agreements to speak to contract requirements as well as an understanding of the basic laws of REMICs or Real Estate Mortgage Investment Conduits so as not to allow an adverse REMIC event. Also requires extensive knowledge of acceptable servicing practices or best practices. Has the authority to approve/deny the loan level request e.g. partial releases subordinations prepayment penalty waivers easements etc. within the parameters of the governing servicing agreement trust agreement and loan documents.

• May lead and perform other related duties or ad hoc projects within the scope of responsibilities.

About you

• Results leadership to build customer relationships manage execution show initiative as relationship manager

• Thought leadership and decision-making capability

• Advanced written/verbal communication skills

• Able to interview or lead discussions with senior officers while representing the Firm at large

• Practice active listening

• Strong analytical organizational project management skills

• Ability to work independently

• Detail oriented

• Problem solving focus

• Sound judgment

What youll get

Our team members fuel our strategy innovation and growth so we ensure the health and well-being of not just you but your family too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: Weve got your back. Check out our full list of Benefits and Perks.

About us

Rocket Mortgage was founded in 1985. Today were a Detroit-based publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage we believe that home is more than the house you live in. Our wide variety of home loan options tools and resources empower our clients to achieve their homeownership dreams. Were known as experts in the mortgage industry but were also innovators we strive to create the best experiences for our clients from beginning to end. And were not your typical employer. Were insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth amazing benefits and the chance to work with leading industry professionals.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race color religion national origin sex physical or mental disability sexual orientation gender identity or expression age military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team at .

The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $50220.00-$111280.00. The position may also be eligible for an annual bonus incentives and other employment-related benefits including but not limited to medical dental and vision benefits 401K retirement plan and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the companys current good faith estimate at the time of posting. Compensation and benefits are subject to modification from time to time as the Company in its sole and exclusive discretion deems appropriate. The Company may determine during its future reviews of the proposed compensation and benefits provided for this position that the compensation and benefits for such position should be no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.