The Service Manager is responsible for ensuring field service work is properly planned staffed supplied executed and documented in full compliance with Zeeco safety quality and operational standards. This role exists to eliminate scheduling breakdowns miscommunication inventory issues and incomplete service records while maintaining a safety-first culture and regulatory compliance across all service activities.

Primary Accountability

The Service Manager is accountable for the readiness coordination and performance of service technicians and service jobs within the Permian Basin with safety and compliance as the top priority.

Bottom line: If a service job is unsafe late poorly planned understaffed lacks parts or is improperly documented this role owns identifying stopping if necessary and correcting the issue.

Core Responsibilities

1. Technician Scheduling & Utilization

• Create and maintain technician schedules based on job priority scope technician capability and safety requirements
• Ensure technicians are assigned appropriately for job hazards skill level and certifications
• Adjust schedules proactively when priorities job scopes or safety conditions change
• Hold technicians accountable for punctuality preparedness and compliance with Zeeco policies
• Maintain final approval authority on technician assignments and schedule changes

2. Technician Training Safety & Readiness

• Ensure technicians are trained on job expectations procedures timekeeping and Zeeco HSE requirements
• Confirm technicians understand job scope hazards and required controls before dispatch
• Identify training or competency gaps and initiate corrective action
• Prevent technicians from being assigned to work they are not qualified or authorized to perform

3. Job Planning Parts & Compliance Readiness

• Review upcoming service jobs to ensure required parts tools and safety equipment are identified
• Verify parts are pulled from inventory prior to job execution
• Ensure jobs do not proceed without required materials or compliance documentation

4. Field Oversight Safety & Job Execution

• Spend time in the field on large high-risk or schedule-critical jobs
• Monitor job progress against schedules while ensuring compliance with safety procedures
• Exercise stop-work authority when unsafe conditions or non-compliance are observed
• Serve as the escalation point for field safety quality or execution issues

5. Communication & Operational Handoffs

• Maintain clear and consistent communication with technicians before during and after jobs
• Ensure proper handoff of job safety and scope information between technicians.
• Clarify expectations to eliminate assumptions or miscommunication
• Ensure technicians understand where they are going what they are doing hazards involved and what success looks like

6. Timekeeping Work Tickets & Documentation Compliance

• Verify technician time entries are accurate and align with the job performed/service tickets.
• Ensure time submitted matches the corresponding job ticket and approved service scope
• Review service tickets for accuracy completeness and compliance with company requirements
• Address timekeeping documentation or compliance discrepancies promptly

Safety Compliance & Stop-Work Authority

• Promote and enforce Zeecos safety-first culture across all service activities
• Ensure compliance with all Zeeco policies procedures HSE standards and regulatory requirements
• Exercise stop-work authority when conditions are unsafe or non-compliant
• Report and address safety incidents near misses or procedural violations
• Ensure corrective actions are implemented and communicated

Decision Authority

• Assign and reassign technicians
• Adjust service schedules and priorities
• Require correction of incomplete inaccurate or non-compliant documentation
• Stop or delay work due to safety or compliance concerns

Performance Standards

• Technicians consistently arrive on time prepared and compliant with safety requirements
• Jobs are executed safely on schedule and with minimal rework
• Required parts and safety equipment are available prior to job start
• Time entries and service documentation are accurate complete and timely
• Safety issues are identified escalated and resolved proactively

First 90-Day Expectations

• Full visibility into technician skills certifications and availability
• Consistent conflict-free scheduling aligned with safety requirements
• Reliable job planning and parts readiness
• Established communication and safety routines with technicians
• Reduction in documentation timekeeping and compliance issues

This role is accountable for ensuring safe and compliant service execution technician readiness accurate time reporting and high-quality documentation. When safety compliance or performance issues arise immediate corrective action is required and led by the Service Manager with active involvement from the Operations Manager to ensure proper tracking documentation and resolution of issues. Open and ongoing communication between the Service Manager and Operations Manager is required to maintain visibility accountability and continuous improvement.