Service Desk Technician

Lighthouse Technology Services is partnering with our client to fill their PART TIME Service Desk Technician position! This is a 6 month contract-to-potential-hire onsite in Buffalo NY. This role will be a W2 employee of Lighthouse Technology Services. No C2C or subcontracting arrangements will be considered.

What Youll Be Doing:

• Provide exceptional front-line technical support to internal employees through face-to-face interactions phone support and ticketing system management
• Manage and resolve helpdesk tickets efficiently ensuring timely response to user issues and maintaining high customer satisfaction standards
• Deploy and configure new equipment including desktops laptops monitors cell phones printers and peripherals across the organization
• Image new machines and convert systems to Autopilot ensuring seamless device management and deployment
• Coordinate cell phone orders and replacements through Verizon managing the full lifecycle of mobile device support
• Support business-critical applications including Microsoft Dynamics D365 Microsoft Dynamics NAV and other enterprise software platforms
• Troubleshoot and resolve Windows operating system issues desktop software problems and application-related challenges
• Maintain detailed documentation of technical issues resolutions and equipment inventory to support knowledge sharing and process improvement

What Youll Need to Have:

• Flexibility to work part-time hours ranging from 20-40 hours per week with onsite presence 5 days per week
• 2-3 years of Service Desk or helpdesk support experience in a professional environment
• Exceptional customer service skills with the ability to communicate technical concepts clearly to non-technical users
• Strong proficiency with Microsoft Windows operating systems and desktop software troubleshooting
• Hands-on experience with device imaging deployment and modern endpoint management practices
• Experience supporting business applications such as Microsoft Dynamics D365 Microsoft Dynamics NAV Epicor P21 Service Titan Zoho or QBO (preferred but not required)
• Demonstrated ability to manage multiple priorities and tickets simultaneously while maintaining quality service delivery

Pay Range: $27-29/hr

Questions about any of our jobs Email us at

View all of our open jobs here: